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Installation Error - QuickTime
2

Installation Error - QuickTime

Installation Error - QuickTime

(OP)
Hello

When i wanted to upgrade my iTunes, i had the following error code: Quick Time Installation failed: Error Code : -3

I already tried everything , deinstall quicktime , reinstall everything, ...

Anyone?

Patrick

RE: Installation Error - QuickTime

Got the same problem, have searched the iTunes/Quicktime site for info and can't get anywhere.  The additional problem for me is that i want to transfer my iTunes library from my old pc to my new laptop, which itunes won't allow me to do unless i have the later version of quicktime player installed.

Martin

RE: Installation Error - QuickTime

I spent almost 8 hours trying to get Quicktime installed. I finally came to the point that I was either going to reformat if I couldn't get it to go. So I went to the registry and deleted every mention of the word 'quicktime', and that did the trick. I can't promise success to anyone else, because the registry can be a dangerous place to delete things, but it worked for me.

RE: Installation Error - QuickTime

(OP)
thanks a lot - it worked out for me too!!

RE: Installation Error - QuickTime

by deleting everything in registry, do u mean u simply searched the word "quicktime" and deleted everything u saw?

RE: Installation Error - QuickTime

hello ....

RE: Installation Error - QuickTime

Deleting every entry that has the word "quicktime" in it.

RE: Installation Error - QuickTime

i have deleted everything but one thing in Adobe which cant be deleted. i get 3 different errors during installation.
1)"Setup could not ifnd a file on the specified path or disk.
   Please check that the proper disk is inserted or specify a
   new path. Retry or Cancel." I click retry.
2)"Error 1714. The older version of QuickTime cannot be
   removed. Contact you techincal support group. OK" I click.
3)"Error:-1603 Fatal error during installation.
   Consult Windows Installer Help (Msi.chm) or MSDN for more
   information"

WTF ?!?!

RE: Installation Error - QuickTime

anyone ??????

RE: Installation Error - QuickTime

Sorry i can't help you there. But what is meant by registy (i am not a IT specialist or anything) and if it means searching and deleting, hardly any  of my search results will allow me to delete them?

Thanks

RE: Installation Error - QuickTime

Sorry i am new and don't know how to edit posts, but when i try and dlete most of them, it says:

Cannot delete file: Cannot read from source file or disk

RE: Installation Error - QuickTime

I received the same error message (QuickTime Installation failed Error Code 3). I was able to install successfully Quicktime 7.03 -- separately from iTunes -- by downloading the installer available at http://www.apple.com/support/downloads/quicktime703.html.

The Quicktime player works fine and iTunes appears to be working. (I don't use iTunes, but it did start w/o any error message.) W/ this work-around you'll be running QT 7.03 instead of the newest release 7.04, but I doubt that should cause anyone much tsurris.

RE: Installation Error - QuickTime

I am getting the very same problem here

1)"Setup could not ifnd a file on the specified path or disk.
   Please check that the proper disk is inserted or specify a
   new path. Retry or Cancel." I click retry.
2)"Error 1714. The older version of QuickTime cannot be
   removed. Contact you techincal support group. OK" I click.
3)"Error:-1603 Fatal error during installation.
   Consult Windows Installer Help (Msi.chm) or MSDN for more
   information"

I have no idea what to do, I have tried removing quicktime through the control panel, also by going through "run" entering "Regedit" and uninstalling it that way.  Neither has worked and my itunes is screwed until I get Quicktime working.  

What do you mean by the "Registry" and how do i access it?

Any Help PLEASE?

RE: Installation Error - QuickTime

I have to say my faith in Apple products is rapidly fading. Perhaps Mr Jobs should spend less time with his iPod and create software which can be correctly and completely uninstalled - this isn't rocket science, so it's just slapdash not to make this possible.

That said, I use "Your Uninstaller" to make sure these lazy programmers don't leave their droppings all over my machine.

RE: Installation Error - QuickTime

To Alanleny.
   Go to your start menu and click on "Run". A small box will open with one line to type in a word, type in the word regedit and click ok. Your registry editor will appear. Click on "edit" then "find", and a new small box will appear. In this box type the word quicktime, or what ever you want to get rid of. It will search you registry and list every entry that has the word quicktime it it. I deleted every entry that had the word quicktime in it and then it installed for me. Good luck.

RE: Installation Error - QuickTime

Also check through the windows explorer to make sure that you have deleted all the quicktime files.

RE: Installation Error - QuickTime

I've had a similar problem. I've used Karen's Registry Ripper, Regcleaner and CCleaner, as well as going manually through the registry with regedit, and deleting all references to Apple (being careful to avoid applets) and to QuickTime and to Quick Time. Nothing works, despite taking my life into my hands this way. I did manage to install Quick Time Alternative, which enables iTunes to work (it's actually by Apple, despite what you might imagine).

I suspect it has as much, or more, to do with Installshield as it has to do with Apple Quicktime. And I did pursue that avenue for a while, fruitlessly - but I've given up now.

Unless there is some guru out there who knows exactly what is happening?
David

RE: Installation Error - QuickTime

If you’re trying to install iTunes on Windows and it fails during the Quicktime installation with a “-3? error, or you try to install Quicktime 7.0.3 on Windows and you get an Error 1714 or some complaint about not being able to find quicktime.msi even though it’s there, the way to fix it is to:

*Start/Run regedit

*Navigate to HKEY_CLASSES_ROOT –> Installer and select Products

*Use the Edit/Find menu to find quicktime inside that part of the key

*Delete the whole branch of the tree just ahead of the key where you found quicktime.msi

NOTE: I first tried deleting just the key with quicktime.msi and got the same errors so you have to delete the whole branch ahead of the key that contains quicktime.msi. I can’t remember the name of the folder but there was about 3 sub keys in it that got deleted in the process.

IT WORKS !! You should now be able to install Quicktime and iTunes without incident.

RE: Installation Error - QuickTime

No - it doesn't work for me - because my computer is completely clean of Quicktime -including quicktime.msi in that location. In fact I deduce that Apple have modified their installation program slightly, in that I am no longer getting those 2 (1714 and 1603) pesky numbered error messages - now I am getting an unnumbered error message - saying the older version of QuickTime could not be uninstalled. I guess you could call that an improvement - but not much!!

Of course - it could be that the enigmatic non-specific references in Windows Install Cleanup do in fact refer to QuickTime components - but I'm not prepared to take the risk.

Does anyone else have any bright ideas? (And, by the way, I've already reinstalled the appropriate Installshield engine and Installshield msi thingy, referenced on the Installshield site, also to no avail)
David

RE: Installation Error - QuickTime

I get an 3 errors while installing quicktime. error #1905. i need to put music on  my new ipod which requires me to download the new version which cant be installed because quicktimw wont work! PLEASE HELP!!!

RE: Installation Error - QuickTime

I get the same error as rhp353 - error 1905. It looks exactly like this:

Error 1905.Module C:\Program
Files\Quicktime\QTUIPanelControl.dll failed to
unregister.  HRESULT -2147220472.  Contact your
support personnel.

Can anyone explain this to me? If not, can someone tell me who my support personnel is (iTunes, Windows, Armstrong)?

RE: Installation Error - QuickTime

I just figured out the first error message...error 1905. For rhp353 - just follow the steps listed by weiseguy1. My new error message looks like this:

Could not open key:
HKEY_LOCAL_MACHINE\Software\Classes\Quicktime.
Quicktime\CLSID.  Verify that you have sufficient
access to that key, or contact your support personnel.

Anyone have any idea? Still don't know what support personnel is either. Thanks.

RE: Installation Error - QuickTime

Try Using http://support.microsoft.com/kb/290301 it will clean up your problems.  It worked for me but be very cautious not to mess with too many things, or else some programs wont run. Any and all ipod/QT items are safe to delete.

RE: Installation Error - QuickTime

guitarded202, Have the same problem.I ran the Windows Install CelanUp but and deleted 2 references to Itunes and still get the same error.

RE: Installation Error - QuickTime

I have the same problem as guitared202 (13 Dec post); same error msg when trying to install iTunes/QuickTime.  But when I was in regedit and tried to delete all of the QuickTime keys, I got an error message that said that the folders cannot be deleted. Later I found that in the I386 directory there are a whole bunch of QuickTime files.  Any reason I can't just delete them from there?  Thanks.

RE: Installation Error - QuickTime

I have no idea why iTunes stopped working for me suddenly.  It would not load, and when trying to update it, I received various Quicktime install, can't remove errors.  The procedure below from weiseguy1 worked perfectly.  Thank you for saving me countless hours of angst!

------------------------

If you’re trying to install iTunes on Windows and it fails during the Quicktime installation with a “-3? error, or you try to install Quicktime 7.0.3 on Windows and you get an Error 1714 or some complaint about not being able to find quicktime.msi even though it’s there, the way to fix it is to:

*Start/Run regedit

*Navigate to HKEY_CLASSES_ROOT –> Installer and select Products

*Use the Edit/Find menu to find quicktime inside that part of the key

*Delete the whole branch of the tree just ahead of the key where you found quicktime.msi

NOTE: I first tried deleting just the key with quicktime.msi and got the same errors so you have to delete the whole branch ahead of the key that contains quicktime.msi. I can’t remember the name of the folder but there was about 3 sub keys in it that got deleted in the process.

IT WORKS !! You should now be able to install Quicktime and iTunes without incident.

RE: Installation Error - QuickTime

I've tried everything on this page, still get the same error, cannot remove old...I GIVE UP!!!!!!!!!!!!!!!!!

HELP!!!!!!!!!!!!!!!

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