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Aspect 8.4 Database Tables and Fields Reference Guide

Aspect 8.4 Database Tables and Fields Reference Guide

Aspect 8.4 Database Tables and Fields Reference Guide

(OP)
Hi,
I am new with the Aspect system and I'd like to know if someone can just point me out where I can get Aspect  Database Tables and Fields Reference Guide to understand the meaning of of the fields in Aspect tables...PLEEAAAAAAAAAASE. I am in a real dire straits

THANK YOU...

RE: Aspect 8.4 Database Tables and Fields Reference Guide

Hi,
someone at your site should have the CD with the aspect software/documentation.
If not, use eServices on the aspect website,  there you can download DB reference guides for your system: Rel6,7,8,9, Contact Server, Uniphy ...
To get to know what has happened to a call, you'll have to consider different values of multiple fields in the records. Sometimes multiple records  for a single call. And the interpretation of the data depends on your routing rules...
Good luck

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