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Max Agents

Max Agents

Max Agents

Anyone know how I can see the maximum simultaneous agent log ins there were?  We have a set number of licenses and I need to see if we are exceeding those as well as what time of day.  Thank you.

RE: Max Agents

CustomView gives you the number of agents currently logged in either from "Agent Summary".num_signed_on
or you can count then by their state from the "Agent" or "Agent Group" tables.

From the database it is possible, too: Use the table "event detail" (eventdtl) to track logon/logoff events using a global variable (counter) in a formula within the detail-section of your report, then you can print min-/max-/avg-values of simultanuous active agents for the day or whatever intervall vou need...


RE: Max Agents

I believe the system will limit you to the licensed value - I seem to remember running into that problem before.

I now have a SQL report that we run daily to see our maximum usage.


RE: Max Agents

It does not limit you.  We exceed it darn near on a daily basis.  

RE: Max Agents

Would it be possible for you to post the report details or programming?  Thanks.

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