McGruff753
MIS
Anyone know how I can see the maximum simultaneous agent log ins there were? We have a set number of licenses and I need to see if we are exceeding those as well as what time of day. Thank you.
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations Rhinorhino on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
Max Agents
- Thread starter McGruff753
- Start date
- Status
Hi,
CustomView gives you the number of agents currently logged in either from "Agent Summary".num_signed_on
or you can count then by their state from the "Agent" or "Agent Group" tables.
From the database it is possible, too: Use the table "event detail" (eventdtl) to track logon/logoff events using a global variable (counter) in a formula within the detail-section of your report, then you can print min-/max-/avg-values of simultanuous active agents for the day or whatever intervall vou need...
Bye,
Chris
CustomView gives you the number of agents currently logged in either from "Agent Summary".num_signed_on
or you can count then by their state from the "Agent" or "Agent Group" tables.
From the database it is possible, too: Use the table "event detail" (eventdtl) to track logon/logoff events using a global variable (counter) in a formula within the detail-section of your report, then you can print min-/max-/avg-values of simultanuous active agents for the day or whatever intervall vou need...
Bye,
Chris
CinciPrius
Programmer
I believe the system will limit you to the licensed value - I seem to remember running into that problem before.
I now have a SQL report that we run daily to see our maximum usage.
Alan
I now have a SQL report that we run daily to see our maximum usage.
Alan
- Thread starter
- #4
McGruff753
MIS
It does not limit you. We exceed it darn near on a daily basis.
- Thread starter
- #5
McGruff753
MIS
Would it be possible for you to post the report details or programming? Thanks.
- Status
Similar threads
- Locked
- Question