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MM 2.0 An Extension with a CFrwd/Cov Path to the switchboard

MM 2.0 An Extension with a CFrwd/Cov Path to the switchboard

MM 2.0 An Extension with a CFrwd/Cov Path to the switchboard

(OP)
Some Extension have a CFrwd/CovPath to the Switchboard.
Now my Customer want that the Attendant can give the forwarded Calls back to the "owners" Voice-Box.

RE: MM 2.0 An Extension with a CFrwd/Cov Path to the switchboard

Are you using auto attn ?  If not just have the Attn transfer the call to the main number and dial the VM number of the party and transfer the call.

Ken Means

www.tel-is.com

RE: MM 2.0 An Extension with a CFrwd/Cov Path to the switchboard

(OP)
Hi
I'm not usig auto attn !
I've made a call to an extension who is forwarded to the switchboard.
the switchboard dial the the main number of the (MM), and then the VM number of the party ( who ist still forwarded)and transfer the call.

But now the call is coming back to the swichboard as
"MM-MWI"???

RE: MM 2.0 An Extension with a CFrwd/Cov Path to the switchboard

You can either press * then ## or just ## depending on if the internal logon greeting is playing or the main greeting is playing.  Look at page 7-10 for the MM TUI guide for instructions under the "Transferring callers to a mailbox".

RE: MM 2.0 An Extension with a CFrwd/Cov Path to the switchboard

(OP)
Thank you ChuckRCT
Thanks for your help, with the ## and then VM number it works.  

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