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Unexpected Error has Occurred

Unexpected Error has Occurred

Unexpected Error has Occurred

I have had a few users now have the problem where while tring to access there voicemail from the Outlook Interface, they get an :

"An unexpected error has occurred.  This may be due to a temporary problem with the voice server, mail server, or the network.  Please retry the operation.  (0x80004005)"

I have looked thought the AVAYA site to see if I can find that error with no luck.

Just wondering if anyone else has had this same issue.

RE: Unexpected Error has Occurred

Are they on XP service pack 2 ?

Ken Means


RE: Unexpected Error has Occurred

If your MM is SP2, it is an MM 2.0.1, which uses a different Outlook client, and as KenMeans picked up above, if your users are running WinXP SP2, there is a patch you need to apply.  Both can be found here:  http://support.avaya.com/japple/css/japple?PAGE=ProductArea&temp.productID=151670&temp.bucketID=108025

Also, you should manualy add your MM system Host names and corporate IP addresses to your corporate DNS server(s).

RE: Unexpected Error has Occurred

Thanks for your responses,

One machine is SP2 and the other is not.  I do have the SP2 patch installed on the SP2 Machine.

I tried to uninstall and reinstall and had not luck.

Finally I called Avaya and talked to there tech support, to see if this was a known problem.  They came back and gave me directions to perform a "CLEAN" uninstall.

----Clean Uninstall Directions-------------

1-Remove MM e-mail account, MM Message Service, from the list of accounts in Outlook (MSS backend only).

2-Close Outlook. Make sure it's no longer among running processes in the Windows Task Manager.( OUTLOOK.EXE in the Mask manager)

3-Uninstall Thick Client (MM Client in Add/Remove Programs).

4-Remove the whole folder Avaya Modular Messaging from Program Files

5-Remove these two keys from the registry

6-Remove the MMSPAB32.dll and MMXP32.dll from :
OL 2000 C:\Program Files\Common Files\System\Mapi\1033\NT
OL 2002 C:\Program Files\Common Files\System\Mapi\1033
OL 2003 C:\Program Files\Common Files\System\MSMAPI\1033

7-Reboot the Machine

I then installed the new version of MM for outlook.

After I had followed AVAYA's instructions and installed the client everything seems to be back in working condition, and I have not had a problem yet.  If I do have a problem I will post back.

RE: Unexpected Error has Occurred

Looks like that didn't fix the problem.  I am still working on it.

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