×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Unexpected Error has Occurred

Unexpected Error has Occurred

Unexpected Error has Occurred

(OP)
I have had a few users now have the problem where while tring to access there voicemail from the Outlook Interface, they get an :

"An unexpected error has occurred.  This may be due to a temporary problem with the voice server, mail server, or the network.  Please retry the operation.  (0x80004005)"

I have looked thought the AVAYA site to see if I can find that error with no luck.

Just wondering if anyone else has had this same issue.

RE: Unexpected Error has Occurred

Are they on XP service pack 2 ?

Ken Means

www.tel-is.com

RE: Unexpected Error has Occurred

If your MM is SP2, it is an MM 2.0.1, which uses a different Outlook client, and as KenMeans picked up above, if your users are running WinXP SP2, there is a patch you need to apply.  Both can be found here:  http://support.avaya.com/japple/css/japple?PAGE=ProductArea&temp.productID=151670&temp.bucketID=108025

Also, you should manualy add your MM system Host names and corporate IP addresses to your corporate DNS server(s).

RE: Unexpected Error has Occurred

(OP)
Thanks for your responses,

One machine is SP2 and the other is not.  I do have the SP2 patch installed on the SP2 Machine.

I tried to uninstall and reinstall and had not luck.

Finally I called Avaya and talked to there tech support, to see if this was a known problem.  They came back and gave me directions to perform a "CLEAN" uninstall.

----Clean Uninstall Directions-------------

1-Remove MM e-mail account, MM Message Service, from the list of accounts in Outlook (MSS backend only).

2-Close Outlook. Make sure it's no longer among running processes in the Windows Task Manager.( OUTLOOK.EXE in the Mask manager)

3-Uninstall Thick Client (MM Client in Add/Remove Programs).

4-Remove the whole folder Avaya Modular Messaging from Program Files

5-Remove these two keys from the registry
HKEY_CURRENT_USER/Software/Octel
HKEY_LOCAL_MACHINE/SOFTWARE/Octel

6-Remove the MMSPAB32.dll and MMXP32.dll from :
OL 2000 C:\Program Files\Common Files\System\Mapi\1033\NT
OL 2002 C:\Program Files\Common Files\System\Mapi\1033
OL 2003 C:\Program Files\Common Files\System\MSMAPI\1033

7-Reboot the Machine

-------------------------------------
I then installed the new version of MM for outlook.

After I had followed AVAYA's instructions and installed the client everything seems to be back in working condition, and I have not had a problem yet.  If I do have a problem I will post back.

RE: Unexpected Error has Occurred

(OP)
Looks like that didn't fix the problem.  I am still working on it.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close