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Blind transfers

Blind transfers

Blind transfers

Is it possible to do a blind transfer in the following scenario?

A lazy user/manager requests that the attendant dial an external number (get someone on the line )for him/her. The attendant dials the number and tries to transfer the call even though nobody has yet answered the call.

I have a client who is adimant that this worked on their previous system. Note..the caller/user that was asking for the mobile number is not holding for the call but instead wants the attendant to dial the mobile number and to transfer it back to him/her.

RE: Blind transfers

sounds more like an un-attended conference!!

RE: Blind transfers

Sounds to me like a manager who needs to be told where to insert his handset. :)

RE: Blind transfers

Thanks guys

RE: Blind transfers

Has the attendant tried dialling '#' at the end of the dialstring?  On Avaya systems (legend and definity) this will short-cut the 'end of dial' and allow transfer/hold prior to supervision of the dialled call.

RE: Blind transfers

What system and version are you using?  There was a software issue on the 200el a couple years ago that was exactly like you describe.  We discovered it in our office as we techs quite often call in and get the attendant to dial a ld number for us.  Don't remeber what load it was fixed in.

RE: Blind transfers

I am using a 3300 with the latest version of software. The issue I think is that there is no supervision on the call yet, therefore no transfer is allowed.

As for the end of character dialing:
The attendant hears ringing already and is still not able to transfer. This kinda makes sense. Imagine the attendant calling a number, transfers the call to an internal extension without anyone answering. The internal party get ringing in his/her ear and it goes to voicemail or vice versa. I just don't see how practical this is. Having said this though, the user insists on having this.


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