×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

SMDR

SMDR

(OP)
I'm trying to do a call report on two attendant consoles. Both have been programmed with the main DID number (9000). Attendant 1's Primary DN is 9000. Attendant 2's primary DN is 40 with an appearance for 9000.

When I look in the smdr options I never see the attendant that answered a certain call, if that call is transfered by the attendant. I only see either ATT1 or ATT2 in my smdr when the attendants handle a call and hang up.

Has anyone ever done something similar or maybe just has an idea of how to achieve this.

Thanks,
E

RE: SMDR

Hello,

not quite certain with this.

But personally i would have given attendant primary DN maybe 0  and pthen programmed 9000 as a key app on both consoles

RE: SMDR

(OP)
I have another site setup like this. The consoles have their own Primary DN and then a call appearance of the main number for that company.

The symptoms are the same. I am unable to generate a report from the TMS to identify which console does what volumes of calls. Simply put the Mitel SMDR is not recording the extension number of the console that answers the call if it was transferred.

E

RE: SMDR

What S/W stream are you using. What's a FORMPRINT of your SMDR options assignment?

Earlier s/w streams you couldn't get individual operator stats for, later ones you can.
You should get records of the format:
03/25 12:16  00:00:10 T101 *004 2800                   ATT1X 2402

where ATT1 is in the called party field and the extension being transferred to (2402) is in the third party field

RE: SMDR

(OP)
THanks for the info guys. A simple option in the SMDR options assignment form was pointed out by a 3rd level support person.

You need to set the MCD transfer calls to ALL.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close