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Attendant Positions Report

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mpowell

mpowell

MIS
Joined
Jul 17, 2001
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I'm trying to determine if the attd. postions report includes did and or internal calls that roll to the attd. in coverage paths.
 
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All call that are routed to the attendant's positions are in the report, both internal and external calls.

Chris
 
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Would this also include calls routed to the attendant from an ACD?
 
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