I have 1 remote user off my 3300 (ver 126.96.36.199) in another town on a dedicated T1 extension of my local LAN using a 5240. The T1 is part of a DS3 running over terrestrial 6 Ghz microwave system. We've configured QOS, even built an ACL to set-aside some reserved bandwidth for voice. QOS is not the problem. Occasionally, maybe 1 in 10 calls the user's set will ring with an incoming call. He answers handsfree but his calling party cannot hear him for about 5 secs. Thereafter the call is fine. The user has started keeping a log of time and calling number when this happens but there are no corresponding logs on the 3300. Happens regardless of whether he answers on handset or handsfree. Only happens on incoming calls to this one location. His set is programmed w/2 lines of Multicall plus he has a YA Pro softphone on his laptop with an immediate ring key app of the multicall line. The occasional 5-sec delay is starting to raise some heat. We've tried to dupe the users configuration in the office but we cant' make it happen. We also tried replacing the user's set. Anyone seen this or have any suggestions to offer? Thanks
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