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Divert external on 3300

Divert external on 3300

Divert external on 3300

(OP)
To divert to a mobile do you have to direct it to a speed call?

RE: Divert external on 3300

This question has a few more elements to it but to answer your point:
If you use call rerouting (programming the controller) you would probably have to. However if you use the phone (call forwarding FAC or menus) you can do it by using the actual mobile number or a speed call.

RE: Divert external on 3300

(OP)
I am forwarding from a 5020 handset but when i enter the forward number as "9 mobile number" it does not work, but if i forward to "*3000" it does.

*3000 is a speed call to "9 Mobile number"

RE: Divert external on 3300

I have certainly forwarded calls using the actual mobile number... using the FAC for call forward and then the mobile number.

Maybe there is a barring issue? Can you actually dial the mobile number from the phone you are trying to forward?

RE: Divert external on 3300

(OP)
Thanks for responding

I will try this at my next site and let you know.

Are you Teleworker trained?

RE: Divert external on 3300

I haven't done the online training yet but I have done a few Teleworker installations.

RE: Divert external on 3300

(OP)
Do you have to assign a public ip address to the teleworker server if it is in server only mode?

RE: Divert external on 3300

No as far as I am aware you dont require a public routeable IP address on the teleworker in server mode only however what you do need is a true DMZ for the server to sit in and your firewall must allow all the relevant tcp/ip ports

Ian

RE: Divert external on 3300

(OP)
Cheers

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