×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Jobs

Place Call Step - IPCC Express

Place Call Step - IPCC Express

Place Call Step - IPCC Express

(OP)

Has anyone ever used the place call logic step in IPCC Express?  What I would like to do is give people the option to leave their number and when an agent becomes free the system will place an outbound call to them (from the numbers they entered using their telephone keypad).

When I use the place call step the phone rings but if its answered the script just goes round in a loop - I created a string variable set command so I know I am getting to the correct branch i.e. sucessful - im sure its something simple so if anyone can help I would appreciate it;)

I work for myself - my website is http://www.call.uk.net ;)

RE: Place Call Step - IPCC Express

(OP)
FYI This problem was identified as being a problem with calling search spaces and partitions.  Fancy that ;)

I work for myself - my website is http://www.call.uk.net ;)

RE: Place Call Step - IPCC Express

(OP)
Since my last update I have seen various scripts around trying to implement dialback logic.

Has anyone got this roled out/working yet?  Interested in what you have all done.

I work for myself - my website is http://www.call.uk.net ;)

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close