Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Cannot reset password on Network Card in APC 3000R

Cannot reset password on Network Card in APC 3000R

Cannot reset password on Network Card in APC 3000R

I successfully configured an AP9617 network card in a Smart UPS 3000.
I changed the username and password for the administrator account.
When I tried to log in again it wouldn't let me in. I tried the default apc and apc but this no longer works. I want to reset the card to factory defaults and so I followed the instructions in the documentation. I opened Hyperterminal and got the Username: prompt. I pressed the reset button, waited 15 seconds for the card to reset, pressed Enter until the Username: prompt was displayed again and then, within 30 seconds, entered apc and apc as username and password. This however, didn't work. I've tried this many times with no joy. I can still log in as the user device in both hyperteminal and the web interface.

I have spoken to APC tech support on the web and over the phone and am not particularly satisfied with the responses I'm getting.

I recieved a updated document saying that the card must be reset twice before the default username and password will work. This however didn't work. Any thoughts?

RE: Cannot reset password on Network Card in APC 3000R

Have you tried reseating the card(a long shot,at best).

Rick Harris
SC Dept of Motor Vehicles
Network Operations

RE: Cannot reset password on Network Card in APC 3000R

hmmm sorry, should have gave an update.

after speaking to a senior APC support guy I got the card to reset.

the problem was that the instructions previously given didn't mention that the second reset button press must come after 1 second wait (I was waiting for a login again like it says in the manual).

So - reset button once, wait 1 second, reset button again, wait for login prompt and then use apc as user AND pass...

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close