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Call accounting issues

Call accounting issues

Call accounting issues

We are using OfficeWatch call accouting with our IVS 2000 system. Im running into an issue with how the PBX reports to the call accounting system.

Currently I have several DIDs that are not set-up as extensions or virtuals, I am simply using number conversion to send them to a virtual number which is a line key on a main console.

222-2201 - > 1800 (Actual ext of phone is 4201)
222-2202 - > 1800
222-2203 - > 1800

The problem is that when a call is received on the console, the call accounting software reports it as a call to 4201. We would like to track for marketing, etc. the number of calls to a specific number regardless of where it lands.

How can I get this to work the way I want? I cant have a station for each of the numbers that we publish, they all have to be forwarded to a central number.

Second question:

If I call a main extension 4200, and enter into its transaction box, is there a way to report on the number of calls that get transferred to either an extension, virtual number, or different transaction box? We use an AD-40 VM system.


RE: Call accounting issues

I believe you will need to make the adjustments in the call accounting system. SMDR data will always be the actual extension that made the call. Not the virtual or subline.

RE: Call accounting issues

Im referring to incoming calls. Outgoing does correctly display the extension that makes the call.

Sorry, I should have clarified.

RE: Call accounting issues

This is a common complaint. I have heard many people request DNIS/DID information for the SMDR but this is not available at this point in time. More people need to let there dealers know in writing so that NEC will develop this.
The only thing avialable for this is if calls are directed to a call center and reports run on the pilots or queues the calls terminate to.
Standard SMDR will only report on the physical station that answered the call and not the virtual or phantom station it rings in on.

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