×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

TVM/TVS Queing on TDA - Possible?

TVM/TVS Queing on TDA - Possible?

TVM/TVS Queing on TDA - Possible?

(OP)
Can it be done. Have a 4 port VM. but only 2 phones for customer service dept. If caller presses option and both C/S phones in use it dumps them off to Operator.

Can I put a message saying please hold and just put them into a hold queue. Would this be a TDA timer or VM timer?

RE: TVM/TVS Queing on TDA - Possible?

With the TVS 125, 225, 325 you can set up a paging option to notify the group of a call.

Hope this helps.

RE: TVM/TVS Queing on TDA - Possible?

Send the call out of the VPS and to an ICD group.  Put a message card into the system and set up the group to play a message when all members are busy, or alternatively after a certain amount of time.  

If you have to do it through the VPS, try to use a TVM.  It isn't the ideal solution, but you could have the group overflow to VM on busy, and setup the personal custom service for that mailbox (call will take follow on ID and route call to the ICD group's mailbox which will be the same number as the group's floating number).  You then can tell the caller to dial one to be transferred back to the group (transfer call to group extension) or hold to leave a message.  Then either auto forward the message to a mailbox that has a phone, or create a message waiting key on the 2 C/S phone for the group's extension and both will get indication of message being left...

RE: TVM/TVS Queing on TDA - Possible?

Also I suppose if you had to use a TVP/TVS for this you could use the covering extension for the group's mailbox and set that to another group with the same two phones as members....

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close