Hello all! My issue is this. I have a KX-TVS220 and System is fresh due to HD crash. I have already set system up and is running fine except my employees tell me that they are not getting voice mail to activate when friends/family/customers call their extention number directly. The friends/family/customers say that it just rings and rings. What i did was go into program, hardware settings,PBX interface paramaters,and changed the "extention transfer sequence" to FXA instead of FXD. This seemed to work great and we then get the option 1 to continue to hold and 2 to go to voice mail. Great! Well now our customers when calling the tech support cue (193) and all techs are on the phones (there is not an available extention in the cue)the customer now gets a message similar to this instead of lining up in the cue for the next tech. Here is the message:" Sorry, no one is available to answer the call, press 1 to leave a message or press 2 to go to the operator. Any ideas of what i can do here to simply allow people who know extentions, to press the 3 digit extention number and if that extention is busy or no answer to go to that individuals voice mail? I know I can have everyone of my techs forward 3 or 5 there phones to 165 when they are on the phone but that seems rediculous to be forwarding when their on the phone and off when they are not on the phone. They are on and off the phone when taking support calls many times in the day. I know before the HD crash, we did have this working at one time, but our phone guy cant seem to get it working. He says its one or the other. Transfer to VM and have to be majorly inconvenienced (on and off forward button) or change the "extention transfer sequence to FXA and let the system tell the customers, that no one is available. Neither seems very logical! ANY help would be greatly appreciated! Thanks
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