Help with Outgoing Campaigns, licences requiered
Help with Outgoing Campaigns, licences requiered
(OP)
Hi,
I'm interesting in made outgoing campaigns with IPoffice.
I believe that I need to purchase the proactive dialler RFA and the CTI PRO licences. Is it ok ?
And the software is the Icontact that is part of the CCC ?
It is necessary to have the agent CCC licences for normal work, or only for make reports ?
The number of agent licenses into the CCC are the same for the iContact, or we can have more iContact people making
outgoing calls than the ccc agent licenses ?
Does the idle agent is automatically inquired to make outbonding call trough a iContact popups windows and the agent needs to accept to make this call ?
The groups of agents involved in each campaign could be freely selected for each campaign, or are fixed as the member of a hunt-group defined in the IPO.?
If an agent are logged-in but he set to disable to receive incomings groups calls, the system ask him to make outgoing calls or not ?
Any help about making outgoing campaigns will be welcomed
Thanks in advance,
Gustavo
I'm interesting in made outgoing campaigns with IPoffice.
I believe that I need to purchase the proactive dialler RFA and the CTI PRO licences. Is it ok ?
And the software is the Icontact that is part of the CCC ?
It is necessary to have the agent CCC licences for normal work, or only for make reports ?
The number of agent licenses into the CCC are the same for the iContact, or we can have more iContact people making
outgoing calls than the ccc agent licenses ?
Does the idle agent is automatically inquired to make outbonding call trough a iContact popups windows and the agent needs to accept to make this call ?
The groups of agents involved in each campaign could be freely selected for each campaign, or are fixed as the member of a hunt-group defined in the IPO.?
If an agent are logged-in but he set to disable to receive incomings groups calls, the system ask him to make outgoing calls or not ?
Any help about making outgoing campaigns will be welcomed
Thanks in advance,
Gustavo
Talk To Other Members
RE: Help with Outgoing Campaigns, licences requiered
On version 4 CCC it was part of multimedia (MMM).
On version 4 you need cti pro, ccc server, ccc agents licenses.
The groups used for icontact are controlled by groups of users in NT, 2000 AD etc. You assign a proactive campaign to a group of nt, ad users. Its very dependant on your domain.
In icontact the agent has 2 settings, ready and not ready (DND)