Help with Outgoing Campaigns, licences requiered

Hi,

I'm interesting in made outgoing campaigns with IPoffice.

I believe that I need to purchase the proactive dialler RFA and the CTI PRO licences. Is it ok ?

And the software is the Icontact that is part of the CCC ?

It is necessary to have the agent CCC licences for normal work, or only for make reports ?

The number of agent licenses into the CCC are the same for the iContact, or we can have more iContact people making
outgoing calls than the ccc agent licenses ?

Does the idle agent is automatically inquired to make outbonding call trough a iContact popups windows and the agent needs to accept to make this call ?

The groups of agents involved in each campaign could be freely selected for each campaign, or are fixed as the member of a hunt-group defined in the IPO.?

If an agent are logged-in but he set to disable to receive incomings groups calls, the system ask him to make outgoing calls or not ?


Any help about making outgoing campaigns will be welcomed


Thanks in advance,

Gustavo