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NEAX 2000 - Troubleshooting T1 Issues

NEAX 2000 - Troubleshooting T1 Issues

NEAX 2000 - Troubleshooting T1 Issues

(OP)
I have to apologize from the beginning.  My background is in IT, and I just recently became involved with the day-to-day duties of administering an NEAX 2000 system.  My PBX experience is still extremely limited.

We have been plagued with an unreliable PRI T1 circuit.  In one month's time, we have had at least 9 outages.  It is getting to the point where we may have to fall back on our provider's satisfaction guarantee to back out of our contract.  My problem is that I don't really know when the circuit drops unless someone calls to complain.  I fear that the circuit is dropping much more frequently, and I would like to provide the repair technicians with as much data as possible.  

I would like to be able to monitor the circuit from my side.  Is it possible to check T1 stats from the PRI card in the system?  I have grown dependant on my IT monitoring system for WAN links and servers.  I really don't like being in the dark.  Any help would be greatly appreciated.

Thanks,

CDB

RE: NEAX 2000 - Troubleshooting T1 Issues

What revision of 2000 do you have? If a new enough you could use the PBX to do a SNMP messaging.

Mextera

RE: NEAX 2000 - Troubleshooting T1 Issues

(OP)
It is the NEAX 2000 IPS.  We just installed it last month.  Can you tell me how to get more specific revision information from the system?

Thanks,

CDB

RE: NEAX 2000 - Troubleshooting T1 Issues

As a 2000 IPS recently installed you can use SNMP messaging to alert you. Kind of heavy to do but do you have access to a IPS System manual? If so read up on SNMP.

Mextera

RE: NEAX 2000 - Troubleshooting T1 Issues

(OP)
Thanks mextera.  I have been reading up on SNMP in the System Manual.  It looks like this will integrate will with our existing monitoring system.  Thanks again.

CDB

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