We ran into a problem when users were putting callers on hold and then dialing out to our paging system - it transferred the caller to the paging system!! We couldn't figure out what was going on. After reading documentation on the 5620 phones (newer 4620's I guess), it clearly states that to Tranfser a call, press Transfer OR HOLD! Why would you transfer a call when you press the hold button?? If you wanted to transfer a call, wouldn't you press transfer?? Why would Avaya design the Hold button to act as a Transfer button?? Just doesn't make any sense at all!
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