I have a customer using a call accounting program (eCAS) that will stop reporting once the system has exceeded its licensing. They changed their extensions when we installed the IP Office but people keep dialing the old extensions from the Auto Attendant. I set up a short code and module in VM Pro that I found on here to let the caller hear the invalid ext wav and then transfer back to the Auto Attendant. The problem I am having is that the IP Office is building a call record for each one of these extensions because it is transferring to that ext, playing a message (connecting), and then transferring out again (completing the call). The call accounting system then reports on the invalid extension and this is causing it to exceed its license limitations. Any ideas other than taking out the invalid extension module or having them buy more licenses?
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