Mar 23, 2005 #1 SSChris IS-IT--Management Joined Dec 1, 2004 Messages 46 Location US Is there anyway to STOP agents from answering calls using the group status button? Other than breaking their fingers? Thanks.
Is there anyway to STOP agents from answering calls using the group status button? Other than breaking their fingers? Thanks.
Mar 23, 2005 #2 sizbut Technical User Joined Oct 25, 2003 Messages 5,195 Location GB 1) Don't assign them a group status button. 2) (and this one always works) Stop paying them if they continue doing after a warning. Upvote 0 Downvote
1) Don't assign them a group status button. 2) (and this one always works) Stop paying them if they continue doing after a warning.
Mar 23, 2005 #3 big70 Technical User Joined Aug 11, 2004 Messages 1,205 Location NL Open up the phone en disable the button. Done it many time,s whit the group button on DT stations. Greets Peter Upvote 0 Downvote
Open up the phone en disable the button. Done it many time,s whit the group button on DT stations. Greets Peter