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Newbie Definity Question

Newbie Definity Question

Newbie Definity Question

(OP)
I've been working with a Definity G3 through some CTI middleware for a few months now.  However, I have very little knowledge over how a PBX switch actually works inside.  I'd like to learn more so I can understand why certain things work and others don't.

For example, from a device in the Definity controlled through the CTI middleware, I cannot conference a VDN.  Completing the conference fails until the consultation call is actually answered.  However, if I conference the VDN using its external DID, the conference works immediately -- presumably because the call looks like a new, independent call once it has gone through the trunks.

Why is this?  Is there a better way to do this?

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