×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Jobs

Cisco ICM and 3rd Party Chat/email

Cisco ICM and 3rd Party Chat/email

Cisco ICM and 3rd Party Chat/email

(OP)
All,

My company is thinking of implementing a Cisco ICM solution for our two call centers. We already have a home grown chat and email product that meets our needs.

can i blend in our chat and email product into the ICM scripts for multi channel routing without having to buy cisco's chat or email??

If so, do i still need cisco collaboration server?? media server??

My sales rep says its not a good idea...but im not sure he is completely impartial.

Thanks for any help in advance,

JB

RE: Cisco ICM and 3rd Party Chat/email

That would depend on various factors - does your application run from a browser or from its own proprietary window?

I work for myself - my website is http://www.call.uk.net ;)

RE: Cisco ICM and 3rd Party Chat/email

(OP)
thanks megaco....

our apps are all browser (ie6) based.

RE: Cisco ICM and 3rd Party Chat/email

Not sure about the web collab server but the email manager has a published API that allows you to create your own web frontend.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close