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Cisco ICM and 3rd Party Chat/email

Cisco ICM and 3rd Party Chat/email

Cisco ICM and 3rd Party Chat/email


My company is thinking of implementing a Cisco ICM solution for our two call centers. We already have a home grown chat and email product that meets our needs.

can i blend in our chat and email product into the ICM scripts for multi channel routing without having to buy cisco's chat or email??

If so, do i still need cisco collaboration server?? media server??

My sales rep says its not a good idea...but im not sure he is completely impartial.

Thanks for any help in advance,


RE: Cisco ICM and 3rd Party Chat/email

That would depend on various factors - does your application run from a browser or from its own proprietary window?

I work for myself - my website is http://www.call.uk.net ;)

RE: Cisco ICM and 3rd Party Chat/email

thanks megaco....

our apps are all browser (ie6) based.

RE: Cisco ICM and 3rd Party Chat/email

Not sure about the web collab server but the email manager has a published API that allows you to create your own web frontend.

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