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BCM Fax Problem

BCM Fax Problem

BCM Fax Problem

When someone want to send fax to us he/she hears an announce from callpilot which notices him/her to press start button of his/her fax machine. Our problems:
1)If we make this announce turkish some of our international contacts cant understand, if it is in english some of turkish contacts cant understand.
2)What will a person do or hear if he/she wants to send a fax to us from his/her computer?

How to overcome these problems?

RE: BCM Fax Problem

1) if it is bcm 3.6 use feature "bilingual" in callpilot. the announcement will then be played in primary and alternate language.
2) if a fax-machine sends the init-tone (beep) callpilot aborts the announcement and switches to fax-receiving.

RE: BCM Fax Problem

is it possible to remove the announcement? i want callpilot to send receive tone without announcement

RE: BCM Fax Problem

no, not possible.

RE: BCM Fax Problem

thanks for your replies. but i have to find a way to remove this announcement may be with a patch. because our customers complaint about this.thanks again.  

RE: BCM Fax Problem

yes there is a way to do it but you have to have nortel remote into the system.  The procedure is not documented.  but nortel will do it and it works.  i had them do it on a system for me and the customer is very happy with it.

RE: BCM Fax Problem

thanks for that hint!

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