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Word 2002 not closing when using the "X"

Word 2002 not closing when using the "X"

Word 2002 not closing when using the "X"

(OP)
I have a user that closes Word 2002 with an X while DocsOpen is running.  
Sometimes if she tried to open Word again from within DocsOpen, it will tell her that the application is already running.  Sure enough, if you open the task manager, Winword.exe is still running but no Word window.
Why is this happening?
I watched her close and I didn't see anything obviously wrong.
We have Word 2002, Windows XP, and DocsOpen 3.9.6 build 77

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