Newbie needing general help
Newbie needing general help
(OP)
After firing our BCM tech, my company had me run through the BCM CBT's and made me the new BCM tech. I am completely new to Nortel systems, so things are a little rough for me right now. Can anybody point me to a good source of documentation for the BCM, especially the CallPilot? Thanks.
RE: Newbie needing general help
RE: Newbie needing general help
ftp://ftp.etkn.de/pub/wangtiejun/bcm36doc.zip
RE: Newbie needing general help
Good luck.
NARSBARS
RE: Newbie needing general help
Now, here are a few questions I currently have:
1. I currently have Auto-Attendant set to answer the target line that has ringing apeparances on the receptionists phone after 4 rings. Is there any way to also answer after 4 rings on internal calls. The boss of the company would like the option of dialing an extention if no one answers when she calls from her remote office.
2. How do I activate mailboxes that have no physical phone, i.e. skill set mailboxes for the call center. I tried F985, but then what?
Thanks again.
RE: Newbie needing general help
Don't know the answer to the first question.
RE: Newbie needing general help
RE: Newbie needing general help
RE: Newbie needing general help
RE: Newbie needing general help
Feature 981
The mailbox number of the skillset #
The password #
Example
Feature 981
Mailbox 8000#
Password 0000#
The above pllies if you are using call pilot interface.
If not
Feature 981
Mailbox number Password #
80000000#
Change password must be 4 digits and can not begin with 0
Record name job done
Topic 1 how does the boss ring from the remote office. Is it an extension on the BCM an IP extension or something else
RE: Newbie needing general help
RE: Newbie needing general help
The other option is to dial feature 980 and leave the general delivery mailbox a message during the lunch period.
RE: Newbie needing general help
If not then the second option is the best one.
The feature 980 option goes straight to the mailbox with out trying to ring the phone.
Dial feature 980 the mailbox number leave message at the tone.
You could program this under a button on her phone
Feature *3 button Feature 980.
That way she could push the button then enter the extension number.