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BCM VIOP help
3

BCM VIOP help

BCM VIOP help

(OP)
Just had a BCM installed and were trying to test the softphone to see if we are going to get a few licenses for our remote sites. I have Site to Site VPN's setup but I'm running into a little problem connecting to the BCM. Everything works fine from my site I can connect with the soft phone and ping it. When I go to one of the other sites I cant connect or Ping it. But I can Ping all my other servers and workstations. The installer set Lan1 to one of my public IP's and connected it to one of my switchs(all systems here have public ip's). Lan 2 is not connected. Published IP is set to Lan1.

The installer said i need to put it on my DMZ or VPN in. Well he doesnt seem to understand Site to Site VPN. he's gonna get some of the other tech's to call me but I know something isn't setup correctly. Can someone tell me some things to look at or test?

Thanks
Mike

RE: BCM VIOP help

need a network diagram for that with all addresses in it

RE: BCM VIOP help

(OP)
4 sites
Site 2,3 and 4 have VPNs to site1 BCM is in site1

         site1   63.X.X.1-127



site2 63.x.x.129-191         site3 63.x.x.193-254

site4 192.x.x.x Nating (haven't checked this one)

RE: BCM VIOP help

maybe the routes to the other sites are missing at the bcm

RE: BCM VIOP help

(OP)
Well I'm new to the BCM so I'm not sure about the routing in it. What I can't explain is from sites 2,3 and 4 I can ping and map drives and browse site1. but not the BCM.

RE: BCM VIOP help

print the routing table on the router and/or any pc on the site where the bcm is located. if it is windows use "route print" and paste the information in here.

then login to the bcm via ssh or serial choose the command line utility and do the same there

RE: BCM VIOP help

(OP)
My Computer

Active Routes:
Network Destination       Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      63.97.249.1    63.97.249.32       20
      63.97.249.0  255.255.255.128     63.97.249.32    63.97.249.32       20
     63.97.249.32  255.255.255.255        127.0.0.1       127.0.0.1       20
   63.255.255.255  255.255.255.255     63.97.249.32    63.97.249.32       20
        127.0.0.0        255.0.0.0        127.0.0.1       127.0.0.1       1
      192.0.0.192  255.255.255.255     63.97.249.32    63.97.249.32       1
        224.0.0.0        240.0.0.0     63.97.249.32    63.97.249.32       20
  255.255.255.255  255.255.255.255     63.97.249.32    63.97.249.32       1
Default Gateway:       63.97.249.1


BCM

Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 10.10.11.3 10.10.11.1 1
10.10.11.0 255.255.255.0 10.10.11.1 10.10.11.1 1
10.10.11.1 255.255.255.255 127.0.0.1 127.0.0.1 1
10.10.15.0 255.255.255.0 10.10.15.1 10.10.15.1 1
10.10.15.1 255.255.255.255 127.0.0.1 127.0.0.1 1
10.255.255.255 255.255.255.255 10.10.11.1 10.10.11.1 1
10.255.255.255 255.255.255.255 10.10.15.1 10.10.15.1 1
63.97.249.0 255.255.255.128 63.97.249.24 63.97.249.24 1
63.97.249.24 255.255.255.255 127.0.0.1 127.0.0.1 1
63.255.255.255 255.255.255.255 63.97.249.24 63.97.249.24 1
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
224.0.0.0 224.0.0.0 10.10.11.1 10.10.11.1 1
224.0.0.0 224.0.0.0 10.10.15.1 10.10.15.1 1
224.0.0.0 224.0.0.0 63.97.249.24 63.97.249.24 1
255.255.255.255 255.255.255.255 10.10.11.1 10.10.11.1 1
255.255.255.255 255.255.255.255 10.10.15.1 10.10.15.1 1
255.255.255.255 255.255.255.255 63.97.249.24 63.97.249.24 1

RE: BCM VIOP help

what are the sites subnet-masks?

RE: BCM VIOP help

(OP)
site1 255.255.255.128
site2 and 3  255.255.255.192

RE: BCM VIOP help

the first thing we should do is to compare the BCMs routing table to the routing table of another machine on the same site. this machine needs to be pingable from site one or two

RE: BCM VIOP help

(OP)
The routing table I posted was my computer. I'm in site1 with the BCM and all sites can ping my computer

RE: BCM VIOP help

im working on it... will tell you (hopefully good) news later ;)

RE: BCM VIOP help

2
what is the default gateway on the network the bcm is on?
Check and make sure that under netlink manager the BCMs default gateway matches that of the network

RE: BCM VIOP help

and check the routing entries of your BCMs default gateway with IP 10.10.11.3.
maybe the routes to the other networks are missing there.
also execute a traceroute on the BCM (tracert -d 63.x.x.x)
you will see then how far the BCM can get and where the problem lies.

RE: BCM VIOP help

(OP)
One of there techs called me this morning. There was no default gateway on the system. mrmarshall hit it on the head.

Thanks for all your help

RE: BCM VIOP help

mmmarshal you were right on the money on this one. I was having the same issues. I posted a question about ipveiw just now maybe you have a idea on that.
Thanks
Mr. Brent

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