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Feature Key Server not seeing USB Dongle

Feature Key Server not seeing USB Dongle

Feature Key Server not seeing USB Dongle

(OP)
I upgrade to 2.1.27 from 2.1.14 and now my Dell server wont see the Feature Key Dongle.  It works in my laptop but when I connect it back to the dell server it doesn't see it (i.e. the icon does not turn solid red).  I have rebooted the server,  and have re-installed the feature key software.  the light is "on" on the dongle.

any thoughts.

I only have two hours without a feature key.  HELP!!!!

RE: Feature Key Server not seeing USB Dongle

Make sure the "Key Server" service is running in your services console.

If it is not, click on "Start" to get it running. Then make sure it is set to "Automatic" startup.

Cheers!!

CJ

RE: Feature Key Server not seeing USB Dongle

(OP)
The Kerver Service is running.  I have stopped and restarted seraval times.

It is set to auto

RE: Feature Key Server not seeing USB Dongle

What happens when you right-click on the icon and click the About?

Cheers!
CJ

RE: Feature Key Server not seeing USB Dongle

(OP)
It say's IPO Feture Key 1.0

Does NOT show the LIC #

RE: Feature Key Server not seeing USB Dongle

Try this:

- goto: http://www.safenet-inc.com/support/tech/sentinel.asp
and download the Sentinel SuperPro MEDIC

It will identify the USB dongle and provide you information on it.

If it doesn't identify it, you may have a faulty USB Dongle. (Which would be the first I have seen)

Try that an let us know.

Cheers!!
CJ

RE: Feature Key Server not seeing USB Dongle

I have also noticed that Windows update finds the USB Dongle sometimes and reccomends the updated from Sentinel (SafeNET)

Some machines, we have updated the device driver for it and have not seen any problems.

If anybody has ran into issues with that, let us all know.

Cheers!!
CJ

RE: Feature Key Server not seeing USB Dongle

Do you get an errors on startup of Windows?

like a sisbase.dll error?

Let me know...

CJ

RE: Feature Key Server not seeing USB Dongle

(OP)
The windows update fixed it.

Thanks so much,  back up in the nick of time.

CJ is the IPO MAN!!!!!!!!!!!!

PS....you would think Avaya would have this kinda stuff in the docs.

Main reason why I love this forum

RE: Feature Key Server not seeing USB Dongle

Here's the deal, when you upgrade, you need to either remove the dongle until the new software is installed, or go into the Hardware Manager (in Windows) and disable the Rainbow Dongle until after the upgrade.

As long as the computer sees the dongle plugged in, it keeps the driver installed & active, so the reinstallation of software can't overwrite the driver (which should have been removed during the REMOVE of old software, but was in use).

Hope this helps...

Kris

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