Zero Out to a mail box

[jelding]

Does anyone know how a caller can be given the option to zero out to a mail box while waiting for service in Symposium?

E.G. caller is waiting, heres a message that s/he can press zero to leave a message in a mailbox, caller presses zero, routed to a mailbox.

 

[pbxn]

What type of voicemail do you have, mmail, call pilot? In cp just build a greeting in app. builder there are options on the setup screen for 0 through 9 prompt outs.

 

[sandyml]

You can use ACCESS for this, if you have CallPilot or Meridian Mail. You will need to separate some voicemail ports into a different queue, and there is other configuration that you will need to put into place, before you can make use of it. Make sure you can spare the ports, too.

It is completely described in the Voice Processing Guide in the Symposium NTPs.