XP SP2 & Norton AV 2004??

[seagoing]

Running XP Home (SP2) with Symantec's Norton Anti-virus 2004. We are not able to download email using iether Outlook 2000 or Outlook Express 6 with Norton AV Email scanning enabled

On each occasion server disconnects and presents error 0x800CCCOF

We've tried making ccapp.exe an exception in the new windows firewall, to no avail: Tried allowing ports 25 and 110 through the firewall, to no avail and tried adding outlook.exe to the firewall exception list, again without success.

The only way we can transfer emails is by disabling Norton AV's email scanning feature which totally negates the purpose of buying Symantecs software in the first place.

We've not been able to find a satisfactory answer the websites of Symantech or Microsoft.

We wonder if anyone else has experienced such difficulties and has figured out a workarround/fix - Simply disabling email scanning, as symantec seem to suggest in their manual, is NOT an option

Any advice greatfully received

Regards
TS

 

[gpalmer711]

Have you made sure that you are up to date in the Norton Software? They released a update to fix other problems that arose due to SP2.

All other problems I have had to do with Symantec products have been solve with a full Uninstall and reinstall.

Greg Palmer
Freeware Utilities for Windows Administrators.

http://www.palmersoft.co.uk

 

[meastaugh1]

Agree with gpalmer711. I recall reading an MS article about Norton Internet Security and some other Symantec products. Where uninstalling temporarily fixes the problem just reinstall and that should cure.

 

[seagoing]

OK guy's - thanks for that, will try your suggestions

Regards
TS