XP Shutdown issue

[steved2649]

I get the blue screen when I shut down XP talking about a hardware issue. It popped up when I installed Starcraft on the drive, and uninstalling did no good. At the end are numbers:
0x00000007F 0x0000008 0x80042000 0x00000000 0x00000000

 

[conceptumator]

I would suggest you do a system restore back to before you installed the software in question. In case you don't know how to do this:

1. Click on Start and choose Accessories, then System Tools and System Restore

2. Follow the instructions on screen and select a date for restore prior to installation of the software in question.

3. Let it do its thing.

Good luck!

 

[garebo]

If, for whatever reason, you are unable to do as conceptumator suggests, then heres another plan.

Windows registry is often full of references to most or all of the programs that we uninstall, even if we do the uninstall properly.
When i uninstall a program, i always, without fail, go to the registry and use the "find" feature to search for references to the program i uninstalled. Probably 98% of the time i find references and delete them. Often you have to do more than one search with the find feature. A good example would be Norton Systemworks. You have to search for Norton and Symantech, and perhaps even "live update" in order to get all the references. So the program you are talking about, search for the program name and the company name and delete all references. But you do have to be careful. You are, in this case, searching for starcraft, so if there was a reference to, say, linkcraft, which i just made up, then you wouldnt want to delete that reference as its part of another program. Thats just an example. Anyway, i wouldnt be surprised if your problems will go away if you do this. I've done it so many times, had the problem you are describing, then edited the registry and all was well, to the point that i just automatically always do the registry thing. Remember to backup your registry before you begin, in case you need to have the old registry settings back. You can open the registry by going to start\run - type regedit and hit enter. Then make sure the cursor is on my computer. Then go to find and enter the first word you want. Go thru the registry and then go back to my computer and, if you have another word you want to search for, do that again with the find feature. You want to click on my computer so that the find feature starts working from the top, not somewhere in the middle or the search wont work fully.
Its nearly foolproof, just make sure its refering to that program. If in doubt, leave one entry and keep going.


Good advice + great people = tek-tips

 

[linney]

Stop 0x0000007F or UNEXPECTED_KERNEL_MODE_TRAP
This error is most commonly caused by a hardware failure.
Defective or mismatched memory, a malfunctioning CPU, or overheating can cause this failure.

General Causes of STOP 0x0000007F Errors

http://support.microsoft.com/default.aspx?scid=kb;en-us;137539&FR=1&PA=1&SD=HSCH

Memory testers.

http://www.memtest86.com/

http://oca.microsoft.com/en/windiag.asp

Some general things to try.

See if System Restore will get you back to a restore point before your problem with Explorer.

Try Safe Mode (Do you have this problem in Safe Mode?).

Try running ChkDsk to check your drive for errors. Right click your Drive icon/ Properties/ Tools/ Error Checking.

Run the System File Checker program from the Run Box by typing.....Sfc /Scannow in it and have your XP CD handy.

HOW TO: Verify Unsigned Device Drivers in Windows XP

http://support.microsoft.com/support/kb/articles/q308/5/14.asp

If they don't work you could try repairing windows by running it over itself. You will lose all your windows updates but your files will be untouched.

How to Perform an In-Place Upgrade (Reinstallation) of Windows XP (Q315341)

http://support.microsoft.com/support/kb/articles/q315/3/41.asp