XP Pro - mouse hangs

[jb1314]

Upgraded recently to XP Pro. When I put a cd in and the pc starts looking at the drive, the mouse stops, for 10 to 30 seconds, then when the pc is ok with the cd, the mouse is available again. Using Microsoft intellimouse with wheel.
PC is an older Dell 4100, P3, 80G drive, 256M ram. Upgraded to latest bios and dell secondary controller patch for dma.
Otherwise pc runs great, any ideas?

 

[linney]

To get further information about any errors look in your Event viewer.

Look in the System or Application folder. You can get to the Event Viewer via right click My Computer icon and select Manage.

Any errors logged in the Event Viewer can be expanded by double clicking on the error line.

Take any event error I.D. number and search for it on these sites.

http://www.microsoft.com/technet/tr.../prodtechnol/winxppro/support/EE_winxppro.asp

http://www.eventid.net/events.asp

To check your drivers.

HOW TO: Verify Unsigned Device Drivers in Windows XP

http://support.microsoft.com/support/kb/articles/q308/5/14.asp

To check conflicting software.

310353 - How to Perform a Clean Boot in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;310353&FR=1&PA=1&SD=HSCH

316434 - HOW TO: Perform Advanced Clean-Boot Troubleshooting in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;316434&FR=1&PA=1&SD=HSCH

Some general things to try.

See if System Restore will get you back to a restore point before your problem with the Mouse and CD.


Run the System File Checker program from the Run Box by typing.....Sfc /Scannow in it and have your XP CD handy.

If they don't work you could try repairing windows itself by running it over itself. You will lose all your windows updates but your files will be untouched.

How to Perform an In-Place Upgrade (Reinstallation) of Windows XP (Q315341)

http://support.microsoft.com/support/kb/articles/q315/3/41.asp

Other rough guesses.

819017 - Long Delay Before Files Appear in My Computer in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;819017&FR=1&PA=1&SD=HSCH

HOW TO: Set Performance Options (Q308417)

http://support.microsoft.com/support/kb/articles/q308/4/17.asp

Run the Disk Defragmenting and Disk Cleanup tools.

Check for any unrequired services that you have running (especially the Indexing Service).

http://www.blkviper.com/WinXP/servicecfg.htm

http://www.google.com/search?sourceid=navclient&querytime=wC&q=mouse+freezes+Windows+xp

Try temporarily disabling any virus scanner and see if that makes a difference.

Spybot

http://security.kolla.de/

Ad-aware

http://www.lavasoft.nu

Will check your computer for spyware and adware.

 

[bcastner]

If it is a USB mouse disable legacy USB support and seach Dell for a USB update. Apply as well:

http://support.microsoft.com/default.aspx?scid=kb;en;822603

You should also bring up Task Manager and look at what proceeses are consuming the CPU's attention during these periods.

 

[jb1314]

The event viewer helped the most.

I noticed the problem with a blank cd that was put in the drive for shipping by my friend.

When opening the plain cd rom drive I experienced the problem, mouse would hang for aproximately a minute.

Event viewer gave an atapi timeout error and a mouse ring buffer overflow information.

Upon inspecting the cables I found the cd rom drive jumper was set to slave instead of cable select as the rest of the drives and changed it to cs. I also changed the order of drives making the plain cd drive 1 instead of 0.

These 2 changes made the most impact. I found some internet reports on ring buffer overflow and editted the registry localmachine mouclass parm with no negligible help.

Also tried changing the dma and pio modes around with again no help.

Changing the drive and jumper made the problem near gone.

After further testing with written cd/application cd's I experienced no problems where I did get the lag before. Obviously I won't be putting blanks in the plain drive.

Unless someone has more info on the subject or any different ideas I'll keep testing and will except the results if they stay the same.


thanks for the help!

 

[linney]

I wonder if using the Intel Application Accelerator would do anything for you?

Check it out including how to tell if it's OK to run
the Application Accelerator on your system.

http://support.intel.com/support/chipsets/iaa

 

[jb1314]

Tried the iaa, didn't have an effect on this particular problem but was a good idea for the pc in general.

tnx - jb