XP Folder View

[FairbanksF]

I'm having this problem with both a Windows XP and Windows
2000 computer. When a user double clicks My Computer to
open explorer, and then clicks on "Folders" on the menu
bar, the computer takes a dive. Basically all windows
close, icons disappear and you just see the background.
No error messages show up. Few seconds later windows
start menu reappears with the icons on the desktop. This
only happens when there is a folder pane on the left. Any
ideas what may be causing this?

Thanks!

 

[fandabbydosey]

Hello,

What does the event log say, are there any errors in it?

 

[kjv1611]

Have you checked for any possible Spyware/Virus files on the machine? Also, did it happen after installation of any new software?

Stephen
"Jesus saith unto him, I am the way, the truth, and the life:
no man cometh unto the Father, but by me." John 14:6 KJV

 

[bcastner]

http://support.microsoft.com/default.aspx?scid=kb;en-us;819017

 

[linney]

Do you have the same behavior in Safe Mode?

Removing adware & spyware
faq608-4650