xmwk not workingand move obv

[ttmk101]

Well first things first.
I have an ACD sup. that wants her main line to appear on the default screen on a 3904. At the moment it is on 6. I tried to switch it with 5 by moving OBV to 6, and got a message that OBV was a non-trace number.
She also want to have the message waiting lamp light on her private did. I have notices that when I tried to add an ext. on other phones to test that it does not come on with xmwk, with smwa in cls it does not work.(3904,2004ip,2616) But this is not a system wide thing.

TN 020 0 04 09

TYPE 3904

CDEN 8D

CTYP XDLC

CUST 0

ERL 0

FDN 5200

TGAR 2

LDN NO

NCOS 5

SGRP 0

RNPG 0

SCI 0

SSU

LNRS 16

XLST

CLS UNR FBD WTA LPR MTA FNA HTA TDD HFA GRLD CRPA STSD

MWA LMPN RMMD SMWA AAD IMD DOS XHD IRD NID OLD VCE DRG1

POD DSX VMD SLKD CCSD SWD LNA CNDA

CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD

ICDA CDMD LLCN MCTA CLBD AUTU

GPUD DPUD DNDA CFXD ARHD CNTD CLTA ASCD

CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD

AHA DDGA NAMA

DRDD EXR0

USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN

OUSD OBPD CDMR MCDD T87D PKCH

CPND_LANG ENG

RCO 0

HUNT 5200

LHK 8

PLEV 02

DANI NO

AST

IAPG 0

AACS NO

ITNA NO

DGRP

PRI 01

MLWU_LANG 0

MLNG ENG

DNDR 0

KEY 00 ACD 3543 0 7975

SPV

01 NRD

02 MSB

03 DWC 3543

04 AAG

05 OBV

06 SCR 5143 0

CPND

NAME xxx xxx

XPLN 12

DISPLAY_FMT FIRST,LAST

07 SCR 6143 0

CPND

NAME xxx xxx

XPLN 12

DISPLAY_FMT FIRST,LAST

08 SCC 0051

09 SCC 0050

10 XMWK 5200 5143

11

12

13

14

15

16

17 TRN

18 AO6

19 CFW 16

20 RGA

21 PRK

22 RNP

23

24 PRS

25 CHG

26 CPN

27 CLT

28 RLT

29

30

31

Tried to out this and rebuild it from terminal also.
Would realy like some help.

 

[johnpoole]

1st problem is making a change on any acd set will cause strange problems.. if a supv needs her pvt line as a pdn, then she should not expect acd features.. 80 percent of background on a spv set is built around the pdn being the acd dn.. if someone here moved a spv key here and moved it back, i would freeze changes until i could schedule a reload..

build a new phone, spv, key 0 acd dn with rmwk, or xmwk, see if that clears the problem.. do not use the copy command.

john poole
bellsouth business
columbia,sc

 

[ttmk101]

Well I outed it, rebuilt it and even updated the firmware and tried pointing to it with the agent id. it's still no go. thank guys anyway.
hope there's a patch.

 

[NortelGuy1979]

I'm mostly w/ JP here, $$ bets on corruption? Can you print your ACDN in LD 20? Print a DNB of the ACDN that the supervisor set BELONGED to, sometimes you can tell corruption that way. Also print the DNB for the private DN of the supervisor's set, and cut/paste the output from both exactly.

-MH

Matthew - Technical Support Engineer

http://www.linkedin.com/in/matty79

 

[GHTROUT]

How about setting CLS LMPX

I would not have expected this to be the fix, but it is worth a try.

--
Nortel Resources at GHTROUT.com | Connect with me on LinkedIn
--

 

[NortelGuy1979]

Pardon my confusion (I just re-read) - does her DN 5143 appear on another set somewhere? If not, you don't need XMWK - the PBX will look for the DN to light the set even if its not the PDN.

So if her Dn 5143 only appears on her phone, whether its the PDN or not, it will work fine - no need for an XMWK.

GHTrout is right too - LMPX not required, but will light the lamp if you want it too....

From the NTP's:

Multiple message waiting indications on one set
Prior to the MWDN feature, where more than one DN was configured on one
set, only the Primary Directory Number (PDN) -- or the single appearance
non-PDN -- had a Message Waiting Key (MWK) and the LED for the
message waiting indication. There was no message waiting indication for
DNs other than the PDN.
The MWDN feature allows a user to have a separate MWK, called the
Extended Message Waiting Key (XMWK), for each of the mailbox DNs
configured on that set. The DN associated with the XMWK must be
configured as a non-PDN on that set.
The XMWK starts flashing when a new voice message is received for the DN
associated with this key. Once all the new voice messages have been
retrieved, the indication on the XMWK associated with that DN is canceled.
Multiple message waiting indications on one set has application for
environments where one set has the DNs for several individuals. Figure 66
shows a scenario where an administrative assistant monitors the DNs for
several individuals from the set.



Matthew - Technical Support Engineer

http://www.linkedin.com/in/matty79

 

[ttmk101]

Private DN only appears on this phone. Tech tried to fix it. Retrieved it this morning in TM, TM says that it is still in change state...help!!!

ld 20
acdn

PT0000
REQ: prt
TYPE: 3904
TN 020 0 04 09
DATE
PAGE
DES

DES SC203J
TN 020 0 04 09
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
ERL 0
FDN 5200
TGAR 2
LDN NO
NCOS 5
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
CLS UNR FBD WTA LPR MTA FNA HTA TDD HFA GRLD CRPA STSD
MWA LMPN RMMD SMWA AAD IMD DOS XHD IRA NID OLD VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDA CDMD LLCN MCTA CLBD AUTU
GPUD DPUD DNDA CFXD ARHD CNTD CLTA ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD
AHA DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
OUSD OBPD CDMR MCDD T87D PKCH
CPND_LANG ENG
RCO 0
HUNT 5200
LHK 7
LPK 7
PLEV 02
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 3543 0 7975
SPV
01 NRD
02 MSB
03 DWC 3543
04 AAG
05 OBV
06 SCR 5143 0 MARP
CPND
NAME Kathy Currie
XPLN 12
DISPLAY_FMT FIRST,LAST
07 SCR 6143 0 MARP
CPND
NAME Kathy Currie
XPLN 12
DISPLAY_FMT FIRST,LAST
08 SCC 0051
09 SCC 0050
10 XMWK 5200 5143
11
12
13
14
15
16
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31

REQ: prt
TYPE: dnb
CUST 0
DN 7975
DATE
PAGE
DES

DN 7975
TYPE ACID
TN 020 0 04 09

REQ prt
TYPE acd
CUST 0
ACDN 3543

TYPE ACD
CUST 0
ACDN 3543
MWC NO
DSAC NO
MAXP 10
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA YES
FRRT 32
FRT 2
SRRT 33
SRT 16
NRRT
FROA YES
CALP POS
ICDD NO
NCFW 5200
FNCF NO
FORC NO
RTQT 0
SPCP YES
OBTN NO
RAO NO
CWTH 1
NCWL YES
CWLF 3
CWLW 5
BYTH 0
OVTH 0
TOFT NONE
HPQ NO
OCN NO
OVDN 7212
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT 30
RTPC NO
STIO 10
TSFT 20
HOML NO
RDNA NO
LABEL_KEY0 NO
NRAC NO
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO
OBSC NO
OBPT 0
CWNT NONE

Time and patience ran out yesterday...sorry guys.

 

[NortelGuy1979]

Print a DNB of the supervisor's private DN, and also print a DNB of the ACDN, both in LD 20 please. We can tell from that, sometimes, if there's corruption.

If 5143 appears ONLY on that phone, you don't need XMWK at all, you should use a regular message waiting key on key 16 (for a 3904).

If it doesn't work after that, you've either got corruption, or your voicemail message waiting is configured wrong.

As for OTM - don't trust it. Change the status of that set to "NEW" then "OUT" then do another retrieve all and reconcile, it'll come up right. Its database is just out of sync; has nothing to do with the actual PBX.

Matthew - Technical Support Engineer

http://www.linkedin.com/in/matty79