Xima withheld calls 1

[kxt308]

Many of you guys/galls that are using Xima software for call recordings have obviously seen the issue regarding withheld calls.

Have have you resolved this issue?

 

[tlpeter]

Which issue?

BAZINGA!

I'm not insane, my mother had me tested!

 

[kxt308]

When there is a withheld call the cradle to the grave shows 2 entries for the same call.

The first showing who answered the call, if it was transferred/put on hold. And the second is just the voice recording

 

[amriddle01]

Yes I have seen that, but not just withheld calls though, Xima say it's when a complete call record cannot be generated due to missing/corrupt information (like when monitor says "missed packets"), in which case it simply lists it as a separate recording......at least I think that was it (was in some docs)


Avaya Implementation Qualified Professional Specialist Technical Engineer (AIQPSTE)

 

[markusoreallyus]

@amriddle01

Missed packets can create gaps in call details, often missing Talking events, so there is no event to attach the Recording to.

@kxt308

Chronicall version 3.4.7 contains an exception for the text "withheld". If new calls after 3.4.7 update do not associate, please send a compressed database backup to Xima Support.