Xima Stats Discrepancy

[liquidshokk]

Anyone know why the total calls in this incoming call report wouldn't equal answered + abandoned?

Cheers

 

[Westi]

I remembered that Xima had a post at one point in time

https://guide.ximasoftware.com/docs/abandoned-calls-vs-missed-calls

hope that helps in your case to solve the puzzle

Joe
FHandw, ACSS, ACIS

"Dew knot truss yore Spell Cheque

 

[derfloh]

Outbound calls perhaps?

IP Office remote service
IP Office certificate check
CLI based call blocking
SCN fallback over PSTN

 

[Qzwsa]

As per the link from Westi - an abandoned call is one that doesn't end in talking or VMail. An answered call is one that has talking at some point. Which means the difference would be calls that don't have a talking action and end in a voicemail box.

Is that possible with your queue?

- Qz

 

[jose1000]

In another report, Abandonded Calls only counts external calls and not internal.
In Xima documentation it states thas you need "Custom Reports" licence to add the abandonded internal calls.
That's where I found the difference.
But you would have to test it in this particular report.