Writing a Vector to forward to my cell 1

[MDAphoneGuy]

I would like to write a vector that, when someone calls my desk phone they would have the option of 1) pressing 1 to leave a message and then 2) pressing 2 to be connected to my cell phone. I have never written a vector before and am not quite sure how to connect a vector to a DN. All help much appreciated.

 

[mikeydidit]

How about we make this even easier than a vector. Place a covering extension on your voice mail box. Set up a fake, do nothing extension that has a remote coverage path to your cell.

The recording would be

" Hi, you have reached the MDA phoneguy. Press 0 to connect to my cell phone or leave a message at the beep. "

Done deal.

"A people that values its privileges above its principles soon loses both."
- Dwight D. Eisenhower (1890-1969), Inaugural Address, January 20, 1953

For the best response to a question, read faq690-6594

 

[golfnutx14]

Good sugestion Mikey. If MDA wanted to do it his way, it would be more complicated. MDA would have to convert his extension to a VDN. Then he would have to write a vector with an announcement stating "1 for message" or "2 for cell". The catch is when they chose option 1 for message, MDA would have had to create a new extension for himself that will be X ported and have a mailbox.

So MDA, follow Mikey's advice. If not then we can help with writing the VDN and vector if needed.

 

[MDAphoneGuy]

Well that does sound easier. I am a bit confused as to what you mean, "put a covering ext. on my voicemail box" as well ass, remote coverage path. Wheni try to enter an outside line in a coverage path it does not work. And how would pressing zero during the OGM connect to a DN? Sorry i am so confused.

 

[mikeydidit]

Make an X ported number.

ch cov rem 1. Add whatever your ARS code is (9) and your cell number.

Add cover path n. put in r (and the number you made your entry in the coverage remote field.) r1?? 1 ring

Change the station you added and put the coverage path on the station form.

On the subscriber page of your mail box, enter the new number in the "covering extension" field.


This should get you there. If you need more help doing this just post.


"A people that values its privileges above its principles soon loses both."
- Dwight D. Eisenhower (1890-1969), Inaugural Address, January 20, 1953

For the best response to a question, read faq690-6594

 

[MDAphoneGuy]

mikeydidit, can you explain what you mean on the 3rd line of directions in the last post where you have written "put in r" what does the r mean and r1?? 1 ring. what exactly do i type and where do i type it? in the Point 1 box?

 

[mikeydidit]

Under the "ch cov rem 1" you will have 1000 entries. Put in r (for remote coverage) and the line # you made you entry on. r1 - r1000.

Let me know if you need more help getting this going. It is easy after you get the first one set up and you have a guide to go by.

When is the last time you helped someone, just because you were able to?

For the best response to a question, read faq690-6594

 

[MDAphoneGuy]

that seems to be the right track except for when i press ) it says connecting to ext. 9400 ( which is the x-ported number) then says line busy. what could be causing this?also do i need to enable "hunt after coverage" on the coverage path page?

 

[mikeydidit]

This is copied from the Feature description and Implementation manual on call coverage.

Administering the coverage path for redirected off-network calls
To administer the coverage path for redirected off-network calls:
1. Type change coverage path n, where n is the number that is assigned to the
coverage path that you want to administer for off-network coverage. Press Enter.
The system displays the Coverage Path screen (Figure 84: Coverage Path screen on
page 422).
Figure 84: Coverage Path screen
Note:
Note: To enter an extension that is assigned as a vector directory number (VDN) as the
last point in the coverage path, you must make an administration change. For
more information, see the Avaya Communication Manager Contact Center Call
Vectoring and Expert Agent Selection (EAS) Guide.
2. In the Coverage Points area, type the remote code number. The Point field that you select
determines where the number is used in the coverage path. In this example:
? r1 is coverage point 2.
? A call first covers to extension 4101.
? If extension 4101 is unavailable or busy, the system redirects the call to the off-network
number that is assigned to remote code number r1 in the Remote Call Coverage table.
COVERAGE PATH
Coverage Path Number: 1
Hunt after Coverage? n
Next Path Number: Linkage
COVERAGE CRITERIA
Station/Group Status Inside Call Outside Call
Active? n n
Busy? y y
Don't Answer? y y Number of Rings: 2
All? n n
DND/SAC/Goto Cover? y y
COVERAGE POINTS
Terminate to Coverage Pts. with Bridged Appearances? n
Point1: 4101 Rng: 3 Point2: r1 Rng: Point3: h77 Rng:
Point4: Point5: Point6:
Administering Call Coverage
Issue 4 February 2006 423
When you move to the next Point field, the system displays the Rng field. If you want to use
the number of rings displayed in the Number of Rings field on this screen, leave the Rng
field blank.
If you do not want to use the number of rings displayed in the Number of Rings field on this
screen, type the number of rings for this coverage point.
3. Press Enter to save your changes.

When is the last time you helped someone, just because you were able to?

For the best response to a question, read faq690-6594

 

[MDAphoneGuy]

that seems to say that i should put ext. 9400 in point 1 (9400 is the ext i created that is x ported) and then put r6 at point 2 (r6 is the location of my cell in the remote coverage page) is that correct. i have tried several things but it is still telling me that it is transferring me to ext. 9400 but then that the line is busy. if i call 9400 it forwards to my cell though, so i guess that is a good sign.

 

[MDAphoneGuy]

also i noticed that if i plug a phone into an open port and call 9200 (my ext.) it rolls to 9400 and it rings there. if i forward 9400 to my cell i get the line busy message when i call 9200 (myself) and press zero to transfer.

 

[wmainc]

Check the COR on the voicemail ports. They are probably restricted from calling out.