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Wrap-Up Times 1

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gre51

gre51

Programmer
Jan 7, 2005
2
CA
We have a Meridian 1 system. For the 1 queue and I would like to setup a 30sec Wrap-Up (Idle) time after each call ends. So the agents can close up the case they were working on.

Thanks,
 
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Do you have symposium or plain ACD?

i2007
 
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