Using workplace on iPhone with Avaya IP office server edition 12.1 and Avaya ASBCE
If you create a conference call on the iPhone workplace app for example with six people, the number six will show up but in the list of participants, it may only have the phone number or name of three or four of them. The other rows are there but they are blank
Avaya support ticket has been open for seven months now. Just the endless back-and-forth with more logs more test calls test flight versions of the app no real progress. Has anyone seen this issue or have a resolution or idea?
On conference calls that are all internal participants we do not have the same issue but as soon as you add at least one external person, it happens most of the time that the external people will not fully show up in the list. This is very very consistent 100% of the time if you have a call with three or more people at least one of them will not show up in the list on iOS app.
Happy to send screenshots or even a video if you think that would be helpful. I’ve produced tons of these for Avaya.
And if you don’t have any suggestions on resolution or what may be causing this, any idea on how to get avayas attention on this. Escalation doesn’t seem to do anything.
If you create a conference call on the iPhone workplace app for example with six people, the number six will show up but in the list of participants, it may only have the phone number or name of three or four of them. The other rows are there but they are blank
Avaya support ticket has been open for seven months now. Just the endless back-and-forth with more logs more test calls test flight versions of the app no real progress. Has anyone seen this issue or have a resolution or idea?
On conference calls that are all internal participants we do not have the same issue but as soon as you add at least one external person, it happens most of the time that the external people will not fully show up in the list. This is very very consistent 100% of the time if you have a call with three or more people at least one of them will not show up in the list on iOS app.
Happy to send screenshots or even a video if you think that would be helpful. I’ve produced tons of these for Avaya.
And if you don’t have any suggestions on resolution or what may be causing this, any idea on how to get avayas attention on this. Escalation doesn’t seem to do anything.