Word not responding when opening large documents

[judy3]

When opening some large Word files (48 pages with sections, landscape and portrait layout, tables, columns) Word is locking part way through opening document and we are then unable to edit, print or save as. The keyboard and mouse are not operational when this happens, and when closing down Word the message "this program is not responding" appears. We are on a network and the problem seems to be occuring with documents generated by one user. But not all documents generated by this one user are affected. This is my first posting to this forum, so if you require more information about our problem so you can possibly help us, please let me know.

 

[kiddpete]

Are you sure that Word is hanging? Try giving it a lot more time. It may be running very slowly due to the complexity of the format. I have gotten the 'not responding' message only to see it disappear when the program finishes a task.

You might also want to say which version of Windows, which OS, speed of processor, memory size, etc.

 

[cmeagan656]

It would also help to know what antivirus you're using and whether it scans files on opening or closing them.

Thanks.

 

[MakeItSo]

There are two possible causes I have encountered so far:
a) Is this one user probably using a different Word version? Be aware that file encoding (RTF) is different in each version and sometimes even in different language versions....

b) Have you probably enabled that #+*&% Journal function? If yes - throw it away... (you can't, so just disable it) Journal can really slooo

http://www dooowwn

yoouuur compuuuuuter...

Hope this helps

makeItSo

Andreas Galambos
EDP / Technical Support Specialist
Bowne Global Solutions Wuppertal, Germany
(andreas.galambos@bowneglobal.de)
HP:

http://home.arcor.de/andygalambos