Hello ktlap,
Was the document created / imported / copied / converted from another source. I once experienced something quite similar to the situation you describe. The solution was to turn on the reveal all (or whatever it is that lets you see all characters / codes) in word and then delete the garbage or blank space at the end of the document. I ran into that problem when word once attempted to convert a lotus document. When I turned on the reveal codes, I saw 5 pages of garbage at the end of the document. Once it was deleted and saved over the original word document, all was well.
Good luck,
CF