Word 97 Won't Open from Shortcuts

[Edrondol]

I have a user who cannot open Word 97 documents on her Windows 95 PC, unless she first opens Word and then opens the file through the menu.

I have reinstalled, deleted the Normal.dot and reassociated the files with Word--all to no avail.

Any thoughts?



-Dave

Any dog is just a dog. But if he has you
by the butt he's MR. Dog!

 

[Dreamboat]

Hi Dave.
Word troubleshooting made easy:

http://www.theofficeexperts.com/word.htm

I expect that doing just the regedit in Step 5 will do it. Anne Troy

http://www.TheOfficeExperts.com

Word and Excel Macros
Coming soon: wX

 

[Edrondol]

Didn't work. Actually, I had also tried that in the past. Sorry I failed to mention it. What I didn't do was clean after uninstalling Word. I will try that & then get back with you.



-Dave

Any dog is just a dog. But if he has you
by the butt he's MR. Dog!

 

[Dreamboat]

It should fix it.
If you haven't done it yet, tho...

Go to a PC with the same setup, that's working correctly.
Open WinExplorer.
Tools-Folder options, File types tab. Might be View-Folder options on Win95.
Pick Word.
Check all those %1 dde settings and such, write it down.
Make sure hers is the same.
Doing the regedit ought to do this as well. Anne Troy

http://www.TheOfficeExperts.com

Word and Excel Macros
Coming soon: wX

 

[Edrondol]

Tried it. Didn't work. I'm at a complete loss.


-Dave

Any dog is just a dog. But if he has you
by the butt he's MR. Dog!