Word 2003 not opening

[MCT1]

An interesting problem has occurred that is baffling. On our domain we have roaming profiles. We are using XP Pro - SP2 and have installed Office 2003. Users cannot open Word documents by clicking on it (saved on network drive or attachments sent via e-mail. Once the document is opened, can't highlight the text in documents or move cursor inside Word.

We are using the /a switch command suggested in Article 210565 on the Microsoft site. But that is a work-around and not a permanent fix.

This isn't a problem in Excel.

We have uninstalled and reinstalled the Office suite.

Any suggestions would be greatly appreciated.

 

[TonyJollans]

The /a switch stops addins loading so it would seem that some addin is causing your problem.

Try removing them all and putting them back one at a time until you find the culprit.

Enjoy,
Tony

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