Winword.exe Program Error for Office 2000

[obliviux]

Hi,

There is a user that when ever she works with a document and tries to save it, or paste text it gives the following error.
Program Error
WINWORD.exe has generated errors and will be closed by Windows. You will need to restart the program. An error log is being created.
The only button is cancel.

This is for office 2000 and the error occurs any where from a few seconds of using word to a few minutes. The documents are located on a mapped network share. I have removed office, ran office eraser, reinstalled office. I have even tried different network connections.

Thanks,

Obliviux

 

[BobStubbs]

Things to check:

1. Does this happen with one specific document, or with all documents which this user works on?

2. Does the user have the problem if she uses a different workstation?

3. What happens when a different person (an ordinary user, not an administrator) uses Word on the original user's workstation?

(1) is checking for a corrupt document, or one with a linked / embedded object which is corrupt, etc

(2) If the problem 'travels' with the user to a different workstation, but the Word document file is OK (from question 1), then it's likely to be something to do with the user's profile.

(3) If another user also gets the problem on the original workstation, but you know it's not Word 2000 at fault (you removed and re-installed it), then suspect a Windows problem which may require re-imaging the workstation.

I hope that these notes will help.

Bob Stubbs (London, UK)

 

[obliviux]

Hi,

Thanks for your suggestions.
This happens with any document. User has tried using a second workstation with the same problem. Another user has logged on and seems to not have any problems. Other user use these documents and do not have any problems. I have seen the user copy just plain text and past it into a new document on a different machine, and the problem still occurs. Could a problem with the domain user account be causing this problem? Users are all administrator's of their local machine only.

Jeremy

 

[BobStubbs]

From your description, my suggestion (2) seems likely. I would create a new domain user account for her, and see if the problem goes away.

The fact that someone else can use the workstation with no problems, should rule out problems with Windows etc. on the original workstation.



Bob Stubbs (London, UK)