windows update

[cougarfan]

I just updated to internet exporer 5.5 and tried to do a windows update and get a blank screen - what is going on? Why - I never had this before......

 

[hotfusion]

Got any more info? You say a blank screen - is an error message displayed? how do you get out of it? Andy. My suggestions are what I would try myself. If incorrect, I welcome corrections to my rather limited knowledge. Andy.

 

[cougarfan]

hey - it is just a blank screen - with the message at the bottom of the screen saying done - when it first started happening - I think there was a message saying error at the bottom -

 

[reghakr]

In Internet Explorer, go to Help>Online Support, choose the Microsoft Knowledge Base, then check the box that says specify an article ID number, then paste the article numbers below beginning with Q into the search box.

Q245142 - WINUP-Error 403: Access Denied/Forbidden
Excerpt from this page:You may get the following error messages when attempting to access the Windows Update Web sitesize 12082 bytes, updated 11/29/1999 5:27:00 PM GMT)

Q243787 - WINUP-Err Msg: "Cannot Display Page"
Excerpt from this page:When visiting the Windows Update Product Catalog, you may receive the following error messagesize 10362 bytes, updated 8/25/2000 2:41:00 PM GMT)

Q238591 - WINUP-Err Msg: LoadLibrary [ "c:\windows\systemIwuv3is.dll"] Get Last Error Returns 0x00000485
Excerpt from this page:When you attempt to unregister the wuv3is.dll file, you may receive the following error messagesize 7248 bytes, updated 3/28/2000 7:07:00 AM GMT)

Q195155 - WINUP-Err Msg: Error Downloading Component/Error Installing Dependency
Excerpt from this page:When you are downloading a component from the Windows Update site, you may receive the following error messagessize 12874 bytes, updated 6/20/2000 11:16:00 PM GMT)

Q193385 - WINUP-Problems When Viewing or Downloading From Windows Update
Excerpt from this page:When trying to access the Windows Update Web site, you may be unable to view Web pages or download components.(size 10966 bytes, updated 4/18/2000 5:53:00 PM GMT)

reghakr

 

[cdogg]

If it is just a matter of "security settings", then try resetting the Web Settings of the browser...

Tools->Internet Options->Programs Tab
Click Reset Web Settings
Restart Internet Explorer

- you can alter the security settings manually on the security tab and on the advanced tab

~cdogg

 

[cougarfan]

I tried that just now - and nothing more - I am now getting the windows update screen but when I click Product updates, it gives me an error on the bottom of the screen... Help>.... what do I do now??????????

 

[reghakr]

I know it says 5.0, but give it a shot:

WINUP-Blank Page Displayed If Using Internet Explorer 5.0

------------------------------------------------------------
The information in this article applies to:

Microsoft Windows Update, used with:
Microsoft Internet Explorer version 5 for Windows 95


------------------------------------------------------------

SYMPTOMS
When you attempt to access the Windows Update Web site using Internet Explorer 5.0, you may see a blank page, but receive no error messages.

CAUSE
The Visual Basic Scripting Support (VBScript) component failed to install properly on Internet Explorer 5.0 or became corrupted after the installation.

RESOLUTION
To reinstall the Internet Explorer 5.0 VBScript Support:

Click Start, point to Settings and then click Control Panel.

Double-click the Add/Remove icon.

Click the Install/Uninstall tab, select Microsoft Internet Explorer 5 and Internet Tools.

Click Add/Remove.

Click "Add a component" and then click OK.

Once the Internet Explorer 5 setup program has initialized, scroll down to the "Web Authoring Components" section and select the "Visual Basic Scripting Support" check box.

Click Next. You may receive a prompt warning you that the most recent version of the item selected is already installed. If this occurs, click "Reinstall all components" and then click OK.

When the download and installation of the VBScript Support component has finished, click Finish.

This should automatically restart your computer. If it does not, restart your computer prior to connecting to the Windows Update Web site.

Go to the Windows Update Web site at:

http://windowsupdate.microsoft.com

If you are still unable to access the Windows Update site, you may submit an incident to Windows Update Support by following these steps:
Go to

http://support.microsoft.com

Click "Frequently Asked Questions".

Select Windows Update from the pull-down menu, and then click Go.

Click "General Questions about Windows Update".

Scroll down and click "If the information listed in this FAQ did not address your issue..., you may submit a support request".

This will take you to the Windows Update Site Support Request form and instructions for submitting your request.

MORE INFORMATION

If you are running Internet Explorer 4.0 and getting a blank page when accessing the Windows Update site, you may refer to the following article:

Q193701 WINUP- Blank Page Appears When Attempting to View Update Site

reghakr

 

[cougarfan]

THNAKS SO MUCH - THAT DID THE TRICKKKKKKKKK.... YAHOOOOOOOOOOOOOOOOOO......

I APPRECIATE YOUR HELP......