Windows not seeing modem

[duffmon]

HP Pavilion 5195
Intel PIII 700 MHz with 256 Ram
Windows XP Pro
ESS ES56CVM Data Fax Voice Modem

After reinstalling Windows XP by upgrading. I have been running Xp for 1 1\2 years on this machine. Now I get a Juno Web prompt saying:

"Microsoft Windows does not have any modems listed for this computer"

I have un-installed the modem and reinstall it. I have deleted the modem from the System Properties/Device Manager/Modem/Ess ES56CVM Data Fax Voice Modem and let the computer find it, with it does and still no help.
When I go to Start/Control Panel/Phone modem Options/Modems, I see:

The following modems are installed:
Communications cable between two comp.. COM1
ESS ES56CVM-PI Data Fax Voice Modem COM8

How can I make the computer find the modem?
like I have said I have had XP running and working fine for over a year and a half. I thought that maybe the ESS drivers changed so I downloaded the driver for XP again, but no luck.
PS, I just looked at Device Manager/Ports(COM & LPT) The communications port is listed (COM1),but nothing about the modem (COM8).

 

[NJDEV1K]

Try uninstalling the modem from device manager, reboot and reinstall it again. You may want to remove the data cable you have connected from one PC to the other until you get the modem working.

 

[linney]

Do you need the Cable Modem installed? Is this just a crossover cable connection between two serial ports on different machines?

 

[duffmon]

I went to Add Hardware Wizard and clicked already connected the hardware. Found the ESS ES56CVM-PI Data Fax Voice Modem listed. Highlighted it and clicked next. Here is the current status of the Hardware.

This device is working properly.

But still Windows doesn’t recognize it.
And like before now that I reinstalled it the COM has moved to 9 from 8 which was 7 and before that 6 and so on… I know When I get the modem working I'll set it back in Advanced Port Settings in Device Manager.

 

[duffmon]

NJDEV1K, Sorry, I lost the come back. Yes, no luck and I un-installed a couple of times without the cable connected


Linney, this is a crossover network cable. I unplugged it and no help.

 

[micker377]

I'd try another modem or remove un-necessary boards. I'm curious why the modem isn't installing on Com 2-4. I've also seen where some modems wouldn't function unless they were on com 2-4.

 

[duffmon]

Micker, when I look at in Advanced Port Settings those ports are all in use, but that seems to the way it is after I reinstall. Those ports are not showing there free. Should be free. It move to COM 9 now and says 8 is in use.

 

[duffmon]

But Windows shows that the modem is there and working fine.

 

[criado]

try uninstalling the modem turn off the computer and swich slots that your modem is plugged into. turn on the computer and windows should notify you that there is new hardware installed on the computer and need to locate software drivers for it.

 

[duffmon]

Criado, this is a Laptop with a built in modem.

 

[duffmon]

Results for Query Modem.

01-11-2004 18:58:21.814 - File: C:\WINDOWS\System32\tapisrv.dll, Version 5.1.2600
01-11-2004 18:58:21.824 - File: C:\WINDOWS\System32\unimdm.tsp, Version 5.1.2600
01-11-2004 18:58:21.824 - File: C:\WINDOWS\System32\unimdmat.dll, Version 5.1.2600
01-11-2004 18:58:21.824 - File: C:\WINDOWS\System32\uniplat.dll, Version 5.1.2600
01-11-2004 18:58:21.824 - File: C:\WINDOWS\System32\drivers\modem.sys, Version 5.1.2600
01-11-2004 18:58:21.824 - File: C:\WINDOWS\System32\modemui.dll, Version 5.1.2600
01-11-2004 18:58:21.824 - File: C:\WINDOWS\System32\mdminst.dll, Version 5.1.2600
01-11-2004 18:58:21.824 - Modem type: ESS ES56CVM-PI Data Fax Voice Modem
01-11-2004 18:58:21.824 - Modem inf path: oem9.inf
01-11-2004 18:58:21.824 - Modem inf section: Modem58HP0
01-11-2004 18:58:21.824 - Matching hardware ID: pci\ven_125d&dev_1989&subsys_0012103c
01-11-2004 18:58:21.834 - 115200,8,N,1, ctsfl=1, rtsctl=2
01-11-2004 18:58:21.834 - Initializing modem.
01-11-2004 18:58:21.854 - Send: AT<cr>
01-11-2004 18:58:21.934 - Recv: AT<cr>
01-11-2004 18:58:21.934 - Command Echo
01-11-2004 18:58:21.934 - Recv: <cr><lf>OK<cr><lf>
01-11-2004 18:58:21.934 - Interpreted response: OK
01-11-2004 18:58:21.944 - Send: AT &F E0 S0=0 E1 V1 &D2 &C1 +ER=1 +DR=1 <cr>
01-11-2004 18:58:21.974 - Recv: AT &F E0 S0=0 E1 V1 &D2 &C1 +ER=1 +DR=1 <cr>
01-11-2004 18:58:21.974 - Command Echo
01-11-2004 18:58:21.974 - Recv: <cr><lf>OK<cr><lf>
01-11-2004 18:58:21.974 - Interpreted response: OK
01-11-2004 18:58:21.984 - Send: ATS7=60L1M1+ES=3,0,2;+DS=3;+IFC=2,2;X4<cr>
01-11-2004 18:58:22.014 - Recv: ATS7=60L1M1+ES=3,0,2;+DS=3;+IFC=2,2;X4<cr>
01-11-2004 18:58:22.014 - Command Echo
01-11-2004 18:58:22.014 - Recv: <cr><lf>OK<cr><lf>
01-11-2004 18:58:22.014 - Interpreted response: OK
01-11-2004 18:58:22.014 - 115200,8,N,1, ctsfl=1, rtsctl=2
01-11-2004 18:58:22.014 - Initializing modem.
01-11-2004 18:58:22.024 - Send: AT<cr>
01-11-2004 18:58:22.054 - Recv: AT<cr>
01-11-2004 18:58:22.054 - Command Echo
01-11-2004 18:58:22.054 - Recv: <cr><lf>OK<cr><lf>
01-11-2004 18:58:22.054 - Interpreted response: OK
01-11-2004 18:58:22.064 - Send: AT &F E0 S0=0 E1 V1 &D2 &C1 +ER=1 +DR=1 <cr>
01-11-2004 18:58:22.094 - Recv: AT &F E0 S0=0 E1 V1 &D2 &C1 +ER=1 +DR=1 <cr>
01-11-2004 18:58:22.094 - Command Echo
01-11-2004 18:58:22.094 - Recv: <cr><lf>OK<cr><lf>
01-11-2004 18:58:22.094 - Interpreted response: OK
01-11-2004 18:58:22.104 - Send: ATS7=60L1M1+ES=3,0,2;+DS=0;+IFC=2,2;X4<cr>
01-11-2004 18:58:22.134 - Recv: ATS7=60L1M1+ES=3,0,2;+DS=0;+IFC=2,2;X4<cr>
01-11-2004 18:58:22.134 - Command Echo
01-11-2004 18:58:22.134 - Recv: <cr><lf>OK<cr><lf>
01-11-2004 18:58:22.134 - Interpreted response: OK
01-11-2004 18:58:22.134 - Dialing.
01-11-2004 18:58:22.144 - Send: ATDT###-####<cr>
01-11-2004 18:58:22.174 - Recv: ATDT592-9060<cr>
01-11-2004 18:58:22.174 - Command Echo
01-11-2004 18:58:47.941 - Recv: <cr><lf>+ER: LAPM<cr><lf>
01-11-2004 18:58:47.941 - Interpreted response: Informative
01-11-2004 18:58:47.941 - Recv: <cr><lf>+DR: NONE<cr><lf>
01-11-2004 18:58:47.941 - Interpreted response: Informative
01-11-2004 18:58:47.941 - Recv: <cr><lf>CONNECT 42666<cr><lf>
01-11-2004 18:58:47.941 - Interpreted response: Connect
01-11-2004 18:58:47.941 - Connection established at 42666bps.
01-11-2004 18:58:47.941 - Error-control on.
01-11-2004 18:58:47.941 - Data compression off or unknown.
01-11-2004 18:59:17.934 - Read: Total: 0, Per/Sec: 0, Written: Total: 0, Per/Sec: 0
01-11-2004 19:00:49.246 - Hanging up the modem.
01-11-2004 19:00:49.246 - Hardware hangup by lowering DTR.
01-11-2004 19:00:52.250 - Detected CD dropped from lowering DTR
01-11-2004 19:00:52.270 - Recv: <cr><lf>OK<cr><lf>
01-11-2004 19:00:52.270 - Interpreted response: OK
01-11-2004 19:00:52.280 - Send: ATH<cr>
01-11-2004 19:00:52.290 - Recv: ATH<cr>
01-11-2004 19:00:52.290 - Command Echo
01-11-2004 19:00:52.290 - Recv: <cr><lf>OK<cr><lf>
01-11-2004 19:00:52.290 - Interpreted response: OK
01-11-2004 19:00:52.290 - Session Statistics:
01-11-2004 19:00:52.290 - Reads : 0 bytes
01-11-2004 19:00:52.290 - Writes: 0 bytes
ATQ0V1E0 - OK
AT+GMM - +GMM: ES56CVM-PI
AT+FCLASS=? - 0,1,8
AT#CLS=? - COMMAND NOT SUPPORTED
AT+GCI? - B5
AT+GCI=? - +GCI: (B5,00,04,B4,3D,0A,59,09,A5,31,7E,61,26,9C,6C,9F,8A,2E,51,50,AE,A0,B3,0F,3C,46,52,7B,69,82,B5,8B,B5,A4,A9,88,58,1B,07,73,B5,20,16,57,B5,62,98,36,AD,77,0C,53,54,25,6A,1A,89,2D,68,70,B5,27,49,8C,BB,14,35,84,85,BC,37,4F,33,87,B7,4E,2B)
ATI1 - ES2828/ES1988
ATI2 - RXF2-V90A
ATI3 - V5.43.062-CVM-PI
ATI4 - ESS Technology, Inc.
ATI5 - ES56CVM-PI
ATI6 - OK
ATI7 - OK
ATQ0V1E0 - OK
AT+GMM - +GMM: ES56CVM-PI
AT+FCLASS=? - 0,1,8
AT#CLS=? - COMMAND NOT SUPPORTED
AT+GCI? - B5
AT+GCI=? - +GCI: (B5,00,04,B4,3D,0A,59,09,A5,31,7E,61,26,9C,6C,9F,8A,2E,51,50,AE,A0,B3,0F,3C,46,52,7B,69,82,B5,8B,B5,A4,A9,88,58,1B,07,73,B5,20,16,57,B5,62,98,36,AD,77,0C,53,54,25,6A,1A,89,2D,68,70,B5,27,49,8C,BB,14,35,84,85,BC,37,4F,33,87,B7,4E,2B)
ATI1 - ES2828/ES1988
ATI2 - RXF2-V90A
ATI3 - V5.43.062-CVM-PI
ATI4 - ESS Technology, Inc.
ATI5 - ES56CVM-PI
ATI6 - OK
ATI7 - OK
ATQ0V1E0 - OK
AT+GMM - +GMM: ES56CVM-PI
AT+FCLASS=? - 0,1,8
AT#CLS=? - COMMAND NOT SUPPORTED
AT+GCI? - B5
AT+GCI=? - +GCI: (B5,00,04,B4,3D,0A,59,09,A5,31,7E,61,26,9C,6C,9F,8A,2E,51,50,AE,A0,B3,0F,3C,46,52,7B,69,82,B5,8B,B5,A4,A9,88,58,1B,07,73,B5,20,16,57,B5,62,98,36,AD,77,0C,53,54,25,6A,1A,89,2D,68,70,B5,27,49,8C,BB,14,35,84,85,BC,37,4F,33,87,B7,4E,2B)
ATI1 - ES2828/ES1988
ATI2 - RXF2-V90A
ATI3 - V5.43.058-CVM-PI
ATI4 - ESS Technology, Inc.
ATI5 - ES56CVM-PI
ATI6 - OK
ATI7 - OK

 

[mkirkaero]

Is it a 16 bit modem??
I just had a similar problem with a &quot;SIERRA AIR CARD&quot;
It is PCMCIA for laptops but the problem might be the same.

It could be IRQ sharing for 16 bit pc cards.

IF you can disable PCI routing for the card you may be able to install it.

I have no further info at this time but I hope this may point to the right direction.

 

[duffmon]

Sorry the Query is not the one, this maybe better.

01-12-2004 14:51:46.445 - Recv: AT<cr>
01-12-2004 14:51:46.445 - Command Echo
01-12-2004 14:51:46.445 - Recv: <cr><lf>OK<cr><lf>
01-12-2004 14:51:46.445 - Interpreted response: OK
01-12-2004 14:51:46.455 - Send: AT &F E0 S0=0 E1 V1 &D2 &C1 +ER=1 +DR=1 <cr>
01-12-2004 14:51:46.485 - Recv: AT &F E0 S0=0 E1 V1 &D2 &C1 +ER=1 +DR=1 <cr>
01-12-2004 14:51:46.485 - Command Echo
01-12-2004 14:51:46.485 - Recv: <cr><lf>OK<cr><lf>
01-12-2004 14:51:46.485 - Interpreted response: OK
01-12-2004 14:51:46.495 - Send: ATS7=60L1M1+ES=3,0,2;+DS=3;+IFC=2,2;X4<cr>
01-12-2004 14:51:46.525 - Recv: ATS7=60L1M1+ES=3,0,2;+DS=3;+IFC=2,2;X4<cr>
01-12-2004 14:51:46.525 - Command Echo
01-12-2004 14:51:46.525 - Recv: <cr><lf>OK<cr><lf>
01-12-2004 14:51:46.525 - Interpreted response: OK
01-12-2004 14:51:46.525 - Dialing.
01-12-2004 14:51:46.535 - Send: ATDT###########<cr>
01-12-2004 14:51:46.565 - Recv: ATDT18004566245<cr>
01-12-2004 14:51:46.565 - Command Echo
01-12-2004 14:51:48.608 - Recv: <cr><lf>NO DIALTONE<cr><lf>
01-12-2004 14:51:48.608 - Interpreted response: No Dialtone
01-12-2004 14:51:48.608 - Hanging up the modem.
01-12-2004 14:51:48.618 - Send: ATH<cr>
01-12-2004 14:51:48.648 - Recv: ATH<cr>
01-12-2004 14:51:48.648 - Command Echo
01-12-2004 14:51:48.648 - Recv: <cr><lf>OK<cr><lf>
01-12-2004 14:51:48.648 - Interpreted response: OK
01-12-2004 14:51:48.648 - Session Statistics:
01-12-2004 14:51:48.648 - Reads : 0 bytes
01-12-2004 14:51:48.648 - Writes: 0 bytes