Windows Media Player Hotfix KB828026 installation mystery

[scrafts]

Greetings.
We have a computer here at home which is set up to automatically download updates to Windows XP Pro. This hotfix to Windows Media Player keeps appearing ("updates to your computer are ready to install..."). Clicking on the system tray icon to start the installation, the information window indicates this hotfix as being a critical update to the Windows Media Player. The process continues for several minutes and then the window announces that the hotfix has been successfully installed. However, even after a reboot, the icon appears again in the system tray indicating that this hotfix should be installed. It does not matter how many times I do the installation "successfully", the icon keeps reappearing. Have any of you seen this phenomenon before? Any suggestions? Thanks a lot. Steve

 

[linney]

Maybe something like this.

319109 - Windows Update Site Lists Updates That You Already Installed

http://support.microsoft.com/default.aspx?scid=kb;en-us;319109&FR=1&PA=1&SD=HSCH

 

[scrafts]

Thank you very much. I was optimistic about trying this solution... however, it did not work. I followed the directions at the URL you sent, substituting "Windows Media Player" for "Windows XP" in the regedit hierarchy:

HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Updates/Windows Media Player

Within this folder I found both a Q828026 and an SP0/Q828026. Those were the closest matches I could find to KB828026. I deleted both, rebooted, and installed the updates again. The entries were recreated in the registry, but the problem persists. I continually get the notification that the updates are ready to be installed. If I check the Windows Update website, it tells me that KB828026 needs to be installed. Either way, it looks like this did not solve the problem.

 

[linney]

Q828026 and KB828026 (not to mention WM828026) all appear to be different updates.

Manually download which ever download you require for Q828026 or KB828026. Make absolutely sure you get the correct version for your Service Pack and Operating System and WMP, there are several versions to choose from.

In Windows Update V5, choose the Administrator's option.

Choose "Update multiple operating systems" and click on link provided in this sentence on their site.

To select from updates issued for all Windows operating systems, including software updates for servers and driver (hardware) updates, search the Windows Update Catalog.

Or try this link directly.

http://go.microsoft.com/fwlink/?LinkId=8973

This is what the program Belarc Advisor shows for me (SP2 RC2) -

Windows Media Player
Q828026
WM819639
WM828026
SP0
Q828026 on 4/10/2003