BottleWasher
MIS
Early this afternoon I received a call from a client that had the following problem on several Win98 workstations:
When they get to the login screen (Win2003 Active Directory domain) they can put in their username & password, the dialog box then goes away, an error message pops up "explorer caused a stack fault in module shlwapi.dll" (I'm not sure if the .DLL is the same on all of them - it may differ), and they then either get a black screen or their normal wallpaper but nothing else -- no Start button, no icons, zelch. For all practical purposes it locks the computer up.
The computers will come up in safe mode with no problem. We use CA's eTrust InoculateIT (version 6). Signatures are today's date (one workstation that I know of had updated it's signatures 2 to 3 hours before it started having problems) and no viruses have been found on the computers we have scanned thus far. We have also ran SpyBot - it found & cleaned some "problems", but unfortunately not the real problem at hand. These are your basic workstations - Win98se, InoculateIT, Office 2000, and some custom VB programs that they have been running for years (the executables for the VB programs reside on the server). This is basically it. Also, these computers are in different towns. The login script we use is the run-of-the-mill drive-mapping scripts -- nothing fancy. There was nothing other than the signatures updated today (that I am
If I can provide more information, please let me know.
Has anyone else had this problem pop up today??
Thanks,
bw
When they get to the login screen (Win2003 Active Directory domain) they can put in their username & password, the dialog box then goes away, an error message pops up "explorer caused a stack fault in module shlwapi.dll" (I'm not sure if the .DLL is the same on all of them - it may differ), and they then either get a black screen or their normal wallpaper but nothing else -- no Start button, no icons, zelch. For all practical purposes it locks the computer up.
The computers will come up in safe mode with no problem. We use CA's eTrust InoculateIT (version 6). Signatures are today's date (one workstation that I know of had updated it's signatures 2 to 3 hours before it started having problems) and no viruses have been found on the computers we have scanned thus far. We have also ran SpyBot - it found & cleaned some "problems", but unfortunately not the real problem at hand. These are your basic workstations - Win98se, InoculateIT, Office 2000, and some custom VB programs that they have been running for years (the executables for the VB programs reside on the server). This is basically it. Also, these computers are in different towns. The login script we use is the run-of-the-mill drive-mapping scripts -- nothing fancy. There was nothing other than the signatures updated today (that I am
If I can provide more information, please let me know.
Has anyone else had this problem pop up today??
Thanks,
bw