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Will somw one share a Focus Admin/User/Installation guide with me? 2
- Thread starter Snapper
- Start date
- Thread starter
- #3
ChrisLynch
IS-IT--Management
need some very specific and deatailed technical inforamtion"
There are probably a hundred technical manuals available... need to be slightly more specific ???
There are probably a hundred technical manuals available... need to be slightly more specific ???
- Thread starter
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- Thread starter
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1
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Toni269
MIS
- Apr 18, 2002
- 815
Snapper - I looked on the Nice Website and it looks like they will assign you a salesperson that can send you information if you click on the Products and Contact Us tab and fill in your info. I looked through all of my files and suprisingly found NO documentation. I have the Nice Logger the one step up from the Focus.
I've never used any documentation when administering the Nice Logger. It's super easy to use. (Avaya set it up for me the first time). They delivered a server and I supplied a WINNT Server (A supervision station for listening to calls) and there were some 110 blocks installed with cables running from the blocks to the Nice Server. All of my stations are hard-wired to the Logger via the 110 blocks. When I want to add/remove users I just punch them in and go into the administration software and give them a name. They provide docs on how to lookup/retrieve calls but it's too easy and you probably won't need them.
Aside from that just swap out the tapes when they are full.
If you want help finding more information, my Nice Salesperson is Chris Swan. chris.swan@nice.com if you want to contact him, he should be able to send you documents and provide info.
I've never used any documentation when administering the Nice Logger. It's super easy to use. (Avaya set it up for me the first time). They delivered a server and I supplied a WINNT Server (A supervision station for listening to calls) and there were some 110 blocks installed with cables running from the blocks to the Nice Server. All of my stations are hard-wired to the Logger via the 110 blocks. When I want to add/remove users I just punch them in and go into the administration software and give them a name. They provide docs on how to lookup/retrieve calls but it's too easy and you probably won't need them.
Aside from that just swap out the tapes when they are full.
If you want help finding more information, my Nice Salesperson is Chris Swan. chris.swan@nice.com if you want to contact him, he should be able to send you documents and provide info.
- Thread starter
- #8
- Thread starter
- #10
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1
- #11
I've got al LOT of NICE Focus DOCS. Where to send them? (Or preferably Upload)
Kind Regards,
Maarten Copini
Home is were you end up when you've got nothing better to do
Kind Regards,
Maarten Copini
Home is were you end up when you've got nothing better to do
- Thread starter
- #12
Well... Snapper... I had a look and concluded I have 2 whole CD-roms on Call Focus docs... Guess I'll need some specifics on which docs you need or just a very big host to upload them to.
Kind Regards,
Maarten Copini
Home is were you end up when you've got nothing better to do
Kind Regards,
Maarten Copini
Home is were you end up when you've got nothing better to do
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