Who is in the hunt-group

[gacmb5]

I have a newbe question:

We have a helpdesk hunt-group with users assigned to it. They can go out of the group by sending:
aux-work grp xx (configured at one of the stations speed dials)
If a users leaves and forgets to send the aux-work grp xx from his station, how can we:
- see (ASA) which stations are in/out of the group
- send an aux-work group xx from the ASA to the station

Thanks for you help.

 

[TykeUK]

You would have to run the commands...

Using GEDI "list agent staffed" to find out who is logged in and their station numbers.

You can't send the Aux command to a station as such but using emulator you can remotely activate a feature button by using the command... "list trace stat xxxx/N"
xxxx = station number
N = feature button number

Note: The 1st feature button on the station is number 7 so to activate button 1 on station number 1234 the command would be "list trace station 1234/7"

The above is how you can do this on 4620/4621 IP phones - I haven't tested this on others.

 

[gacmb5]

Hi TykeUK,

Thanks for you help.
I don't think we have 'agents'

List agent-loginID (list agent is not available)
does not show anything

The emulator command 'list trace stat xxxx/n' works! (tested with an Avaya 1608 station).

The only thing I need now is a way to find out who is 'in the group'.
Any other suggestion for this?

Thanks

 

[TykeUK]

try "list usage hunt xx"

 

[gacmb5]

Thanks for the suggestion.
This generates a list of stations that are assigned to the hunt-group, and wich button is used on the station.
But there is no way to see which station has the aux-work <hunt-group nr> pressed and is receiving calls or not.

This is the result:

LIST USAGE REPORT

Used By
Station Button Station Extension 7983 Button 4
Station Button Station Extension 7638 Button 4
Station Button Station Extension 7634 Button 4
Station Button Station Extension 7632 Button 4
Station Button Station Extension 7503 Button 4
Station Button Station Extension 7473 Button 4
Station Button Station Extension 7424 Button 4
Station Button Station Extension 7305 Button 5
Station Button Station Extension 7177 Button 4
Station Button Station Extension 7474 Button 4
Coverage Path Coverage Path Number 7424 Coverage Point 1

 

[letman2]

monitor bcms split x will work in emulation

 

[AvayaTier3]

Command: list member hunt xx

Also if BCMS is enabled, change hunt-group xx and measured = internal. Then you can do:

Command: monitor bcms split xx

and you can do several list bcms commands for historical bcms agent and hunt-group reports.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com

 

[gacmb5]

The list member hunt 66" only shows all hunt-group members (not the active ones that did not press the "aux-work grp 66" speed dial.

HUNT GROUP MEMBERS

Group Number: 66 Group Name: Helpdesk ICT Group Ext: 6666
Group Type: ucd-mia ACD? n Skill? n Members*: 8
*For EAS, logged-in members only

Station Extn / Login Login Agt Per Wrk
Station Name ID Name Prf Lv All SO DF Tim Occ AR
7634
USER1
7983
USER2
7503
USER3
7177
USER4
7424
helpdesk
7305
USER5



Where (which page) can I set the measured=external in the change hunt-group 66? I can't find it...

 

[AvayaTier3]

Hardware platform? Definity / CM software version?
Turn on the acd 'y' then measured 'internal' and use bcms commands.

list member hunt shows active members of an acd hunt-group that are logged in. Apparently, you do not have "acd" turned on.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com

 

[gacmb5]

Thanks for your help.

Yes the acd was turned off. After enabling it ('y') there was an extra page where I could enter the measured=internal.

However, after this setting te Aux-Work buttons on the phones stopped working so I had to configure it back to it's original state.

I'll try get more details on the setup...

 

[AvayaTier3]

after making it acd 'y' your members must login before using aux, after-call, auto-in, manual-in

This will allow you to use bcms (Basic Call Management System) reporting

monitor bcms split
list bcms agent
list bcms split
list bcms vdn

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com