Whisper

[cloudbased]

Does Mitel support 'Whisper' where an announcement is presented to the agent with the ANI/Path/info etc.?

 

[Supernova99]

There is via the 6100 CCM product using softphones and phoneset manager.

Share what you know - Learn what you don't

 

[cloudbased]

Yep, although I was referring the audio notification that other vendors offer...

 

[cloudbased]

Sorry - I can see you can create audio files to prompt.

 

[kwbMitel]

I may be wrong as I have not actually used this feature with Prairiefyre but my understanding was that the system could present a canned announcement that both the Agent AND the caller could hear for the purpose of stating "Your call may be recorded type messaging". This saves the agent from the obligation and the prompt can be recorded in the agents own voice for seemless transition.

I have never heard of a system that would inform the agent of the caller info in the form of a recorded message. There are other methods that Mitel uses that I think are quite adequate.

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What's most important is that you realise ... There is no spoon.

 

[cloudbased]

The solution that is being described is a predifined message that announces for example "Sales Call" to the agent for all queues within the Sales queue group.

 

[kwbMitel]

Obviously an enhancement since I last read up on this.

Keep us apprised. I love it when I can learn new stuff at other people's expense.

Welcome to the forum BTW.

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What's most important is that you realise ... There is no spoon.

 

[Mitelmatt]

i've been told that R5 may have this function. Was defo on the wish list for R5. Due out July